AiStrike
Website:
aistrike.com
Company:
https://www.linkedin.com/company/aistrike
Industries: IT System Custom Software Development
Job details:
Senior Customer Success Engineer
Company: AiStrike
Location: Pune (Hybrid)
Experience: 5+ Years
Department: Customer Success
About AiStrike
AiStrike is a next-generation cybersecurity firm at the forefront of AI-driven security transformation. We specialize in delivering cutting-edge Enterprise Services, Managed SOC (Security Operations Center), and advanced SOAR (Security Orchestration, Automation, and Response) platforms. By embedding advanced AI services into modern cyber defense frameworks, we empower organizations to preempt, detect, and neutralize sophisticated threats in real time.
Role Overview
We are looking for a seasoned, highly technical Senior Customer Success Engineer with over 5 years of experience to champion the technical journey of our enterprise clients. Based in Pune, you will serve as the primary technical trusted advisor, ensuring our customers derive maximum value from AiStrike’s AI-powered cybersecurity platform, SOC/SOAR solutions, and enterprise services.
What You'll Do
- Onboard and configure customer data sources, ensuring reliable ingestion and connectivity across security, cloud, identity, and ticketing platforms.
- Own customer deployment projects from kickoff through production rollout, ensuring successful delivery and adoption.
- Lead customer communications, status updates, and coordination across Product, Engineering, and Customer Success teams for your assigned accounts.
- Lead deployment and implementation of the AiStrike platform within enterprise customer environments.
- Design and implement workflows, automations, and AI driven use cases that deliver customer outcomes.
- Serve as the AiStrike subject matter expert, providing guidance on platform capabilities and operational best practices.
- Troubleshoot complex technical challenges and drive resolution with customer and internal teams.
- Capture customer feedback and help shape future product capabilities.
Requirements
- 5+ years of experience in Customer Success, Solutions Engineering, Professional Services, or Security Engineering.
- Experience implementing or supporting SIEM, XDR, EDR, SOAR, or other cybersecurity platforms.
- Knowledge of security operations, incident response, and SOC workflows.
- Experience integrating security tools using APIs, Syslog, or cloud connectors.
- Strong troubleshooting and problem solving skills.
- Excellent communication skills with the ability to work directly with technical stakeholders.
- Passion for helping customers achieve successful outcomes and driving product adoption.
Click on Apply to know more.