Grab That Trip
Website:
grabmedia.co.uk
Company:
https://www.linkedin.com/company/grab-that-trip
Industries: Travel Arrangements
Job details:
Company Description
Grab That Trip is a travel company dedicated to creating memorable domestic and international experiences for modern explorers. The team designs thoughtfully curated holiday packages across India and worldwide, emphasizing comfort, convenience, and value. From weekend escapes and family vacations to honeymoons and international adventures, the company focuses on making trip planning simple and stress-free. With easy booking, transparent pricing, and personalized support, Grab That Trip aims to make travel feel exciting from the very first click.
Role Description
The Tour Coordinator is a full-time, on-site role based in New Delhi. This role is responsible for planning, organizing, and confirming domestic and international tour itineraries, including accommodations, transport, activities, and excursions. The Tour Coordinator will handle customer inquiries, manage bookings, share pre-trip information, and provide ongoing support before, during, and after travel. Day-to-day tasks include coordinating with local and international partners, maintaining accurate tour documentation, resolving issues during trips, and ensuring tours run smoothly. The role also involves collaborating with sales and marketing teams to promote packages, upsell services, and capture feedback to enhance future offerings.
Qualifications
- Candidates should possess skills related to guided tours, including planning itineraries, coordinating logistics, and supporting groups during travel.
- Candidates should possess strong customer service skills, with a focus on responsiveness, problem-solving, and a positive traveler experience.
- Candidates should possess excellent communication skills for interacting with travelers, partners, and internal teams, both verbally and in writing.
- Candidates should possess event management skills to organize group activities, special events, and on-ground arrangements efficiently.
- Candidates should possess sales skills to present tour options, upsell additional services, and support revenue growth.
- Relevant experience in travel and tourism, hospitality, or a related field is preferred.
- Strong organizational abilities, attention to detail, and comfort working with booking and CRM systems are beneficial.
- A diploma or degree in Travel & Tourism, Hospitality, Business, or a related discipline is an advantage.
- Ability to work flexible hours, including weekends or holidays as required by tour schedules.
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