River
Website:
river-data-ai.github.io
Company:
https://www.linkedin.com/company/rideriver
Industries: Automotive
Job details:
About River
River is a design company building multi-utility products. We focus on livelihood and lifestyle to create tools for those who are independently carving a path for themselves.Our signature two-wheeler, Indie – the SUV of Scooters, is built to be a dependable companion in getting things done.
We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.
Key Responsibilities
- As the Senior Manager of CRM and Dealer Systems, you will take ownership of our core commercial tech stack
- You will define the CRM roadmap, spearhead our end-to-end Salesforce rollout, and lead the implementation of our SaaS Dealer Management System (DMS)
- Bridging business strategy and technical execution, you will ensure our internal teams and external dealer networks operate on a unified, real-time system
- Platform Strategy: Define the tech vision, aligning Salesforce and DMS capabilities with River Mobility’s strategic goals and dealer network expansion
- Salesforce Ownership: Lead the platform rollout from the ground up (Sales and Service Clouds), establishing data governance, security protocols, and long-term architecture
- DMS Implementation: Spearhead the rollout of our third-party SaaS DMS, acting as the primary technical point of contact to ensure it meets dealer operational needs
- Ecosystem & MarTech Integration: Architect the complex integration between Salesforce, the SaaS DMS, Marketing Automation systems (e.g., Salesforce Marketing Cloud, Pardot, HubSpot), internal mobility platforms, and ERP systems to ensure a unified customer journey from initial lead to vehicle delivery and beyond
- Team & Vendor Management: Build and mentor an internal team while managing SLAs, budgets, and relationships with the DMS provider and Salesforce implementation partners
Ideal Candidate
- Leadership Experience: 8-12 years of enterprise systems experience, with 3+ years in a senior management, platform lead, or architect role overseeing CRM/ERP environments
- Salesforce & SaaS Mastery: Proven track record of scaling Salesforce and leading enterprise-wide third-party SaaS implementations
- Integration Expertise: Strong background in enterprise integration patterns (REST APIs, Webhooks) to bridge CRMs with external operational and marketing automation systems
- Industry Knowledge: Prior experience in automotive, electric mobility, or fleet management, with direct DMS exposure highly desired
Click on Apply to know more.
