Pepper
Website:
pepper.cooking
Company:
https://www.linkedin.com/company/pepperinc
Industries: Internet Marketplace Platforms
Job details:
Pepper Content (www.peppercontent.io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 150,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% of talent, and on the other end - we work with over 2500+ customers like Amazon, Adobe, Google, HDFC Bank, Adani, and majority of the startup ecosystem.
We are on the path to building a global on-demand content marketplace platform that allows for collaboration, discovery, and upskilling for all our creators. Now we are in a rapid expansion phase to enter into more content service offerings, engage a wide spectrum of content creators, and simultaneously scale up our existing services. We are looking for a Vertical Service Delivery Head who can handle a large portfolio of customers and work as part of the Account Management function at Pepper. This would involve a lot of in-person customer interaction and sales efforts on the individual's part and will involve building and managing a team.
We’re looking for someone enthusiastic, comfortable with uncertainty, flexible, great with people, understands our technical vision, and isn’t afraid to roll up their sleeves and get their hands dirty.
Job Responsibilities:
● Cultivating solid relationships with clients through the provision of exceptional after-sales service.
● Creating a positive onboarding experience for new clients.
● Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
● Maintaining an accurate record of all existing and potential clients.
● Inspire repeat business from clients.
● Responding to client inquiries in a timely and professional manner.
● Analyze performance data to offer clients data-driven business insights and at the same time use those insights to improve our service offerings
● Ensure timely receivables and cash flow from clients
● Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.
● Prepare timely team and client updates on all stages of project processes.
The ideal candidate must -
● At least 12+ years of experience in account management/client services roles in digital marketing agency experience is a big plus.● Inspire repeat business from clients.
● Has experience of handling higher stakeholders at client end.
● Has to be strategic with client growth and tactical with deliveries
● Has managed portfolio of 10Cr and above
● Managed teams of 5 and above
● Knows business know how like PnL management
● Have excellent verbal, written communication, and presentation skills.
● Have a willingness to be flexible: Works beyond what is described in the job description.
● Understand the market and competitor activities
● Be able to seek out the appropriate contact in a targeted organization
Click on Apply to know more.