Nokia
Website:
nokia.com
Company:
https://www.linkedin.com/company/nokia
Seniority: Not Applicable
Industries: IT Services and IT Consulting and Telecommunications
Job details:
Job Description
This position is part of Nokia’s Network Infrastructure division within the Global Optics Technical Expertise Center (GOTEC). The role focuses on providing 24x7 global remote technical expertise and advanced product support for DWDM/WDM platforms. The TEC Engineer plays a key role in troubleshooting complex optical network issues, leading product anomaly resolution, and working closely with R&D to ensure high‑quality customer support and product stability.
How You Will Contribute And What You Will Learn
- Provide 24x7x365 remote technical support for DWDM/WDM products including GX G40, GX G30, and GX G3xc series.
- Serve as technical expert to guide network interventions and mitigate traffic‑impacting issues.
- Analyze, diagnose, and characterize hardware and software product anomalies prior to escalation to R&D, including preliminary root cause analysis.
- Lead and contribute to the product defect resolution lifecycle through close collaboration with R&D teams.
- Replicate customer‑reported issues in lab environments to validate product behavior and confirm defect root causes.
- Define, review, and execute test plans for customer lab evaluations, field trials, and early network deployments.
- Develop, verify, and document upgrade procedures and provide technical feedback on customer‑facing documentation.
- Support customer demos, Proof of Concept (PoC), Type Approval testing, and pre‑Controlled Product (pre‑CP) validations.
Key Skills And Experience
You have:
- Bachelor’s Degree 8-12 years of relevant experience in DWDM/WDM optical networking technical support, escalation engineering, systems verification, or related functions in the optical networking industry.
- Experience supporting DWDM/WDM platforms; exposure to Nokia 1830 PSS / 1830 GX products is highly preferred.
- Strong hands‑on experience with optical test equipment such as OTDR, OSA, BERT, traffic generators, and optical power meters.
- Practical knowledge of transmission technologies including DWDM, OTN, Carrier Ethernet, PTN/MPLS‑TP, and TCP/IP networking (L2/L3).
It would be nice if you also had:
- Hands‑on exposure to ROADM, EDFA, Raman amplifiers, and coherent transponders.
- Prior experience in customer‑facing technical support or collaboration with R&D teams is a strong advantage.
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia .
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About The Team
Some of our benefits in India:
- Flexible and hybrid working arrangements to support work–life balance
- Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
- A minimum of 90 days of Maternity and Paternity Leave based on eligibility
- Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
- Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
- Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
- Opportunities to innovate and contribute through Nokia’s research and development environment
- Recognition programs that celebrate outstanding contributions
- Workplace support – ergonomic working support and mobile device programs based on eligibility
Click on Apply to know more.
