Buildesk
Website:
buildesk.in
Company:
https://www.linkedin.com/company/buildesk-official
Industries: IT Services and IT Consulting
Job details:
About Us:
Buildesk is a fast-growing PropTech company helping real estate developers and channel partners digitize their businesses with next-generation technology. Our platform offers an end-to-end solution including:
- Marketing Automation
- Sales CRM
- ERP for Procurement & Finance
- Channel Partner Management
- Vendor Management
- Customer & Broker Apps
We serve 400+ real estate businesses across 6 countries and empower 11,500+ daily active users.
Key Responsibilities
Software Implementation
- Handle end-to-end implementation of Buildesk ERP/CRM solutions for real estate clients.
- Understand customer business processes and map them to Buildesk workflows.
- Configure modules, user roles, permissions, and system settings based on client requirements.
- Coordinate implementation timelines and ensure successful project delivery.
Requirement Gathering
- Conduct requirement gathering sessions with customers.
- Prepare implementation documents, process flows, and functional requirement documents (FRDs) wherever required.
- Identify gaps and recommend best practices aligned with Buildesk functionalities.
Customer Onboarding & Training
- Conduct online and onsite product demonstrations.
- Train client teams, including Sales, CRM, Accounts, Collections, and Management users.
- Ensure successful user adoption through structured onboarding and knowledge transfer.
Customer Support
- Provide post-implementation support through calls, emails, remote sessions, and ticketing systems.
- Troubleshoot functional issues and provide timely resolutions.
- Coordinate with the Product and Technical teams for bug resolution and feature enhancements.
- Maintain high customer satisfaction through proactive communication and follow-ups.
Project Coordination
- Monitor project milestones and implementation progress.
- Maintain implementation documentation and status reports.
- Ensure timely completion of deliverables while meeting quality standards.
Requirements
- Strong communication and presentation skills.
- Excellent customer handling and relationship management abilities.
- Strong analytical and problem-solving skills.
- Ability to understand and document business processes.
- Experience in software implementation and customer training.
- Ability to manage multiple client projects simultaneously.
- Good documentation skills.
- Comfortable conducting online product demonstrations and training sessions.
- Basic understanding of SQL or databases will be an added advantage.
Preferred Experience
Candidates having experience in:
- ERP/CRM Implementation
- SaaS Product Delivery
- Functional Consulting
- Customer Success
- Software Support
- Real Estate ERP/CRM solutions
will be preferred.
Preferred Background
- Experience in ERP/CRM implementation or customer onboarding.
- Exposure to Requirement Gathering, UAT, Data Migration, User Training, and Go-Live Support.
- Prior experience in Real Estate ERP/CRM products will be an added advantage.
What We're Looking For
- Customer-first mindset
- Excellent communication skills
- Ownership and accountability
- Ability to work under deadlines
- Quick learner with a positive attitude
- Strong coordination and follow-up skills
- Team player with problem-solving abilities
Click on Apply to know more.