BMC Helix
Company:
https://www.linkedin.com/company/bmchelix
Seniority: Not Applicable
Industries: IT Services and IT Consulting
Job details:
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This Is Helix. Powered by You.
At
BMC Helix, we don’t do ordinary. We’re the
AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of
curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first
Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you’re looking for a place where your ideas will be heard – this is the place for you!
BMC helix's SaaS Ops team is looking for a DevOps Engineer to join us and design, develop, and implement complex applications, using the latest technologies.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
This Position Will Work Very Closely With
- BMC Remedy SaaS Release Team.
- BMC Remedy SaaS Support Teams - Operations, Database, Networking, Security and Wintel.
- BMC Remedy SaaS Customers - To gather requirements.
- BMC Remedy RnD Team – To fix Jira Issues
Key Primary Responsibilities
- Handling of all BMC Remedy SaaS Releases/Changes as a part of Change Team.
- Coordinate with customers to gather requirement before starting any change, design & develop the plan & execution of plan.
- Troubleshooting & fixing all Issues identified during change implementation.
- Coordinate with SaaS Support Teams including Operations, Database, Networking, Security, and Wintel.
- Coordinate with Product Teams to get the quick resolution of issues.
- Participate in Internal Team Review meetings.
- This position is a part of BMC OnDemand Change Model. This will include weekends and working in rotational shifts.
To ensure you’re set up for success, you will bring the following skillset & experience:
- Should have a minimum of 1/2 yrs of work experience.
- Exposure of Remedy Change/Migration Activities is preferable.
- Exposure in ARS Development using ARS Forms & ARS objects - Active Links, Filters, Escalation, Active Link Guide, Filter Guides, Menus, Web Services, Applications.
- Exposure of Remedy Integrations using latest version of Remedy APIs and ARS workflow (AR 7.6.04, AR 8.x and AR 9.x) e.g. Integration with SRM, Incident, Change, Work Order and CMDB Module.
- Working Knowledge of SRM, ITSM, CMDB & Remedy Architect. ITIL v3 certification is preferable.
Why Work Here? Because You’ll Matter.
We’re not hiring for roles—we’re hiring for
impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.
We believe in
trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification,
apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At HELIX we believe in pay transparency and have set the midpoint of the salary band for this role at 1,180,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of HELIX's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(
Returnship@BMC )
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
Click on Apply to know more.