UNISON INTERNATIONAL CONSULTING (The Recruitment Company)
Website:
unisoninternational.net
Company:
https://www.linkedin.com/company/unison-international-consulting-pvt.-ltd
Industries: Appliances, Electrical, and Electronics Manufacturing, Manufacturing, and Retail Appliances, Electrical, and Electronic Equipment
Job details:
Role Purpose
The Manager – Product Training & Capability Development will be responsible for designing, developing, and continuously enhancing the knowledge, capability, and effectiveness of all customer-facing teams.
This role extends beyond traditional classroom training and will play a key role in creating a culture of product excellence, consultative selling, and superior customer engagement across the organization. The incumbent will work closely with Sales, Marketing, Product, and Channel teams to ensure a consistent customer experience.
Key Responsibilities
Product & Technical Training
Develop and deliver structured product training programmes covering:
- Product technology and features
- Product architecture and working principles
- Installation fundamentals
- Competitive product comparisons
- Product demonstrations
- Customer value proposition
Ensure every customer-facing employee develops strong product expertise through structured certification programmes.
Sales Capability Development
Design and conduct engaging learning programmes focused on:
- Consultative selling
- Customer need identification
- Product presentation skills
- Objection handling
- Negotiation techniques
- Closing strategies
- Cross-selling & upselling
- Premium selling techniques
Build confidence in delivering compelling customer demonstrations and premium customer experiences.
Field Coaching & Capability Development
Partner closely with field sales and product demonstration teams by:
- Coaching frontline teams
- Observing live customer interactions
- Conducting refresher training programmes
- Standardizing product demonstrations
- Improving conversion rates
- Driving consistency in customer experience
Channel Partner Enablement
Train dealer sales teams, distributors, and channel partners on:
- Product knowledge
- Product positioning
- Demonstration methodology
- Premium brand communication
- Competitive differentiation
Support onboarding and capability-building initiatives for new channel partners.
Training Need Identification
Evaluate field performance through:
- Mystery shopping
- Field coaching and observation
- Product demonstration audits
- Customer feedback analysis
- Sales performance reviews
Identify capability gaps and develop targeted learning interventions to improve business performance.
Learning Content Development
Develop and continuously update:
- Product manuals
- Training presentations
- Demonstration scripts
- Learning videos
- Knowledge assessments
- Certification modules
- Role-play exercises
- Frequently Asked Questions (FAQs)
Ensure all learning content remains aligned with evolving products, customer expectations, and market trends.
Performance & Capability Tracking
Monitor and report key learning and capability metrics, including:
- Training effectiveness
- Knowledge assessment scores
- Demonstration quality
- Mystery shopping outcomes
- Customer experience feedback
- Sales conversion improvements
- Refresher training completion
Recommend continuous improvement initiatives based on performance data and field insights.
Desired Candidate Profile
The ideal candidate should possess:
- 5–8 years of experience in Learning & Development, Product Training, Capability Development, or Sales Enablement.
- Experience within Premium Consumer Durables, Home Appliances, Consumer Electronics, Kitchen Appliances, Wellness Products, Home Improvement, Lifestyle, or similar industries.
- Strong technical aptitude with the ability to simplify complex concepts.
- Excellent presentation, facilitation, and coaching skills.
- Outstanding communication and stakeholder management abilities.
- Strong analytical and observation skills.
- Passion for developing people and driving capability building.
- Willingness to travel extensively across assigned territories.
Preferred Experience
Experience working with premium consumer-facing brands within appliances, home solutions, electronics, lifestyle, wellness, or similar sectors will be an added advantage.
What We're Looking For
The successful candidate will play a pivotal role in establishing a structured Product Certification Programme and fostering a culture of continuous learning, product excellence, and customer-centric selling across the organization.
You can also reach out to
Parth.mitra@unisoninternational.net
or
Sujoy.sharma@unisoninternational.net
Click on Apply to know more.