TECEZE
Website:
teceze.com
Company:
https://www.linkedin.com/company/teceze
Industries: IT Services and IT Consulting
Job details:
Position Summary
We are seeking a highly skilled ServiceNow Senior BCM Developer with strong expertise in implementing Business Continuity Management (BCM) solutions within the ServiceNow platform. The ideal candidate should have hands-on experience delivering end-to-end BCM stories, including BIA, continuity planning, crisis management, automation, and integrations, ensuring scalable and compliant solutions that build client confidence.
Role & Responsibilities
ServiceNow BCM Development:
Design, develop, configure, and customize ServiceNow BCM applications, modules, and functionalities to meet business requirements and align with architectural best practices.
BCM Solution Implementation:
Implement end-to-end BCM solutions including Business Impact Analysis (BIA), Business Continuity Plans (BCP), IT Disaster Recovery (ITDR), and Crisis Management to ensure organizational resilience.
Foundation Data Configuration:
Configure and maintain BCM foundational data including business services, applications, processes, dependencies, critical assets, and recovery teams to ensure data accuracy and integrity.
Workflow & Automation Development:
Develop and optimize workflows, Flow Designer solutions, and automation processes for plan lifecycle management, approvals, notifications, and testing.
Plan Lifecycle Management:
Configure and manage the complete lifecycle of BCM plans including creation, review, approval, testing, and activation to ensure audit readiness and compliance.
Integration Development:
Design and implement integrations between BCM and enterprise systems (CMDB, ITSM modules, and external tools) using REST/SOAP APIs and IntegrationHub for seamless data exchange.
CMDB & Service Mapping Alignment:
Align BCM data models with CMDB and Service Mapping to ensure accurate dependency mapping and impact analysis.
Data Migration & Management:
Execute data migration using Import Sets, Transform Maps, and scripts to onboard BCM data from legacy systems while ensuring completeness and accuracy.
Reporting & Analytics Development:
Develop reports, dashboards, and Performance Analytics solutions to provide visibility into BCM compliance, plan status, testing outcomes, and crisis response metrics.
Governance, Security & Compliance:
Implement role-based access control (RBAC), ACLs, and security controls to ensure data protection and compliance with standards such as ISO 22301 and regulatory requirements.
Stakeholder Collaboration:
Collaborate with business, risk, and compliance stakeholders to gather requirements and deliver scalable BCM solutions aligned with organizational objectives.
Quality Assurance & Best Practices:
Perform code reviews, follow ServiceNow development best practices, and ensure delivery of high-quality, scalable, and maintainable solutions.
Required Technical Skills
5+ years of ServiceNow development experience
Strong hands-on experience in ServiceNow BCM modules
Proven experience delivering BCM-related stories end-to-end
Proficiency in:
JavaScript (Server-side & Client-side, Glide APIs)
Flow Designer, Workflow Editor
Experience with:
REST/SOAP integrations and IntegrationHub
CMDB and Service Mapping
Data migration (Import Sets, Transform Maps)
Certifications
ServiceNow Certified System Administrator (CSA) – Required
ServiceNow Certified Application Developer (CAD) – Required
ServiceNow CIS – IRM (or GRC) – Preferred
Domain Expertise
Business Continuity Planning (BCP)
Disaster Recovery (DR)
Crisis Management
Understanding of RTO/RPO concepts
Experience in regulated industries (Banking, Insurance, Healthcare preferred)
Click on Apply to know more.