ITC Infotech
Website:
itcinfotech.com
Company:
https://www.linkedin.com/company/itc-infotech
Seniority: Mid-Senior level
Industries: IT Services and IT Consulting
Job details:
Job Description
Role - Site Reliability Engineer (SRE) – GCP Platform
Location - Bangalore (O Shaughnessy Road)
Work type - Work from Office
Experience - 8+ Years
Key Responsibilities
Reliability & Operations
- Own end-to-end production systems reliability, availability, scalability, cost and performance.
- Drive measurable improvements in MTTR, MTTA, and incident response practices using automation and runbook additions and process enhancements.
- Participate in 24x7 on-call rotations and handle high-severity incidents and document the learnings on ongoing basis.
- Establish and manage SLI, SLO, SLA, Error Budgets, and operational metrics for mission critical services and partner with engineering teams with full accountability for upholding the SLOs.
- Partner with the various engineering, operations and cloud management teams to deliver highly reliable service in a timely manner.
Cloud & Infrastructure
- Design, deploy, and manage infrastructure on Google Cloud Platform (GCP).
- Work extensively on:
- GKE (Kubernetes Engine)
- Compute, networking, IAM, Load Balancers, TLS Certs
- BigQuery, Pub/Sub, cloud logging enhancement, metrics and logs analysis
- Implement and manage infrastructure using Terraform (Infrastructure as Code).
Kubernetes & Containers
- Deploy and manage containerized workloads using Kubernetes (GKE).
- Troubleshoot issues related to:
- Pods, nodes, networking, storage, services on an ongoing basis
- Manage deployments using Helm, YAML, and rollout strategies (Canary/Blue-Green).
Automation & CI/CD
- Build and maintain CI/CD pipelines using:
- Jenkins (pipeline-based, Groovy / Shell / Python scripting)
- Strong experience in using GitHub as a PowerUser
- Develop automation using Python and Shell scripting.
- Reduce operational toil through automation initiatives.
Observability & Monitoring
- Implement and manage monitoring systems using:
- Dynatrace, Grafana, logs and metrics explorer
- Work with logs, metrics, and traces for deep observability to identify trends and arrest problems proactively.
- Define alerting strategies based on system behaviour and SLOs and create runbooks.
- Work alongside operations teams to identify, fix the production incidents and own the problem resolution.
- Work with engineering teams to isolate infra and application issues and set up right tooling for debugging production incidents.
System & Application Troubleshooting
- Perform deep troubleshooting for:
- Distributed systems
- Microservices-based architectures on containerised workloads
- Java and Golang applications
- Strong debugging of:
- Application issues
- Infrastructure issues
- Network-related problems
Plan and execute continuous improvement
- Identify and eliminate repetitive manual tasks.
- Drive reliability engineering practices and culture. (DRY – Don’t Repeat Yourself)
- Collaborate with development teams to improve system design and resilience.
Technical Skills
Cloud & Platform
- Strong expertise in Google Cloud Platform (GCP):
- GKE, VPC, IAM, Load Balancing, LB, Certs, KMS, logs and metrics exploration
- BigQuery, Pub/Sub
- Good understanding of cloud architecture and landing zones
Infrastructure as Code
- Strong hands-on experience with Terraform
- Ability to write and debug Terraform code from scratch
Containers & Orchestration
- Deep expertise in:
- Kubernetes (GKE)
- Docker
- Strong troubleshooting experience in Kubernetes environments
CI/CD & Automation
- Hands-on experience with:
- Jenkins (pipeline-based CI/CD)
- GitHub
- Strong scripting skills:
- Python (preferred)
- Shell scripting
- Experience with automation frameworks and tooling
Observability
- Experience with:
- Dynatrace / Grafana
- Log, metrics, and trace-based monitoring
Programming & Debugging
- Working knowledge of:
- Java and/or Golang applications
- Strong debugging skills across application and infrastructure layers
Linux & Networking
- Strong Linux fundamentals
- Deep understanding of TCP/IP networking
- Ability to debug network issues in distributed systems
Reliability Engineering Skills
- Solid understanding of:
- SLI, SLO, SLA, Error Budgets
- Demonstrable and Proven Experience improving:
- MTTR, MTTA
- Experience handling incident management lifecycle
Soft Skills
- Strong analytical and troubleshooting mindset
- Excellent communication and stakeholder management
- Ability to work in high-pressure production environments
- Ownership-driven and proactive approach
Preferred candidates with:
- Experience in high-scale distributed systems
- Exposure to banking/financial domain (optional but valuable)
- Understanding of security and compliance practices
- Experience with deployment strategies:
- Canary, Blue-Green
- Strong GCP + Kubernetes + Terraform core
- Hands-on production troubleshooting expert
- Good at automation + reducing toil
- Deep understanding of SRE principles
- Comfortable in 24x7 production environments
Click on Apply to know more.
