Prodevans Technologies
Website:
prodevans.com
Company:
https://www.linkedin.com/company/prodevans-technologies
Industries: IT Services and IT Consulting
Job details:
Company Description Prodevans Technologies is a leading provider of IT solutions and services that helps organizations of all sizes adopt and implement modern technologies to improve efficiency, productivity, and agility. The company’s experienced and certified professionals design, develop, and implement custom solutions tailored to specific business needs. Prodevans offers services across CBDC, cloud computing, blockchain development, IT modernization, infrastructure solutions, DevSecOps, and AI/ML. The organization is committed to delivering high-quality, future-ready solutions and continuously explores new ways to help clients succeed.
Role Description This is a full-time, on-site Technical Support Lead role based in Mumbai. The Technical Support Lead will oversee day-to-day technical support operations, including managing support tickets, diagnosing and resolving complex issues, and ensuring timely escalation when needed. The role involves leading and mentoring a support team, establishing best practices, and coordinating with development, infrastructure, and project teams to address recurring problems and improve system reliability. The Technical Support Lead will create and maintain documentation, contribute to knowledge base articles, and communicate with clients to provide clear, professional updates and guidance. The position also includes monitoring service performance, participating in root cause analysis, and recommending process and tooling improvements to enhance overall service quality.
Qualifications
- Strong technical support and troubleshooting skills across modern IT environments (e.g., cloud platforms, networking, operating systems, and enterprise applications).
- Experience leading support teams, including task allocation, performance monitoring, mentoring, and fostering a collaborative, customer-focused culture.
- Ability to work with cross-functional teams involved in cloud computing, blockchain development, IT modernization, infrastructure solutions, DevSecOps, and AI/ML initiatives.
- Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical stakeholders and document solutions effectively.
- Familiarity with ticketing systems, incident and problem management processes, and standard ITSM frameworks (such as ITIL) is highly beneficial.
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Relevant industry certifications (e.g., cloud platform certifications, ITIL, security or networking certifications) are an advantage.
- Proven ability to work on-site in a fast-paced environment, prioritize multiple tasks, and maintain high service standards for clients.
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