Keen Stride Consultants
Job details:
We are seeking a highly skilled and experienced (5-15 years) ServiceNow
Consultant/Engineer with proven expertise in implementing and supporting IT Operations
Management (ITOM), CMDB and IT Asset Management (ITAM) modules. The ideal
candidate will possess hands-on experience in configuring, customizing, and optimizing
ServiceNow solutions to meet enterprise IT needs.
Responsibilities:
Expertise in ServiceNow Discovery. Creates and maintains custom patterns, probes, and
sensors to accommodate internal discovery requirements.
Expertise in Service Mapping features and functionality.
Understanding of network protocols (e.g., SNMP, WMI, SSH)
Knowledge of CMDB structure and data relationships
AI/ML CMDB Data Model Extension - CMDB and AI Integration for AI/ML Modelling,
Service Mapping for AI- Map and visualize the dependencies between AI services/models
and the underlying infrastructure (cloud resources, network, data sources) in the Service
Graph
Data Quality/Normalization - Implement CMDB health metrics, data certification, and
discovery/integration processes to ensure high quality, up-to-date data for AI training and
runtime diagnostics
Enhanced Impact Analysis - Configure AI/ML algorithms to use CMDB relationships during
Incident, Problem, and Change Management
Proactive resource Management - Configure tracking of utilization metrics (especially for
high-cost AI CIs like GPUs or cloud functions) against the CMDB
AI-Driven Event Correlation - Integrate Event Management (ITOM) with the CMDB. AI
correlates noise (events) and aggregates them into actionable alerts/incidents based on the
affected CIs and services defined in the CMDB
Candidate worked on Yokohama/Zurich AI features and capabilities such as GenAI and Now
Assist (Now LLM and Agentic AI)
Worked on HAM/SAM and CAM Asset life cycle management.
Ability to align discovery data with IT service management processes
Strong analytical and problem-solving abilities
Participate in the design, development, and implementation of enhancements of Service-now
instances.
Participates in platform upgrade planning, testing, and validation.
Document system and application architectures
Solid understanding of Agile Framework and ceremonies (e.g., Standups, review, refinement)
Design, develop, optimize, and enhance Service-now application software to deliver solutions
that automate and audit business processes.
Solid understanding of the application development lifecycle process, including requirement
analysis, quality assurance, design, scheduling, implementation, issue tracking, version
control release management and deployment.
As an engineer in the ServiceNow team, you will be part of an Agile/Kanban team supporting
the ServiceNow infrastructure, tools and integrations as well as acting as level 3 escalation
for the Service Desk.
Certificates
∙ServiceNow Certified System Administrator
∙ServiceNow Certified Application Developer
∙ServiceNow certified implementation specialist CIS - (Data Foundations (CMDB and
CSDM)
∙ServiceNow certified implementation specialist CIS- Service Mapping
∙ServiceNow certified implementation specialist-Discovery (CIS- DISCO) –
Discovery
∙ServiceNow certified implementation specialist CIS – Event Management
Mandatory
Experience - 5-10Years
Location - Bangalore or Hyderabad
Shift - 2PM-9PM IST (5days a week)
Click on Apply to know more.