TRUGlobal
Website:
truglobal.com
Company:
https://www.linkedin.com/company/truglobal-inc
Seniority: Mid-Senior level
Industries: IT Services and IT Consulting
Job details:
Job Description – Delivery Head - Custom Applications
Role Overview
TRUGlobal Software is seeking a seasoned and dynamic Delivery Head to spearhead our strategic enterprise accounts, drive delivery excellence, and catalyze business expansion across key client portfolios in the United States. This executive position demands a high-caliber professional possessing an expert blend of technical leadership, corporate client relationship management, and comprehensive profit and loss (P&L) accountability.
As a core pillar of our delivery organization, you will manage complex engineering ecosystems, lead high performing global delivery teams, and work hand-in-hand with CXO-level stakeholders to realize their strategic digital transformation roadmaps.
Key Responsibilities
Delivery Excellence & Team Governance
• Provide end-to-end management and strategic governance for enterprise-level applications and complex
custom software development programs (utilizing Java, .NET, and modern Digital Engineering stacks).
• Define, deploy, and monitor robust delivery frameworks that assure predictable milestones, comprehensive
risk mitigation, and top-tier execution standards.
• Directly hire, mentor, and manage a team of 5–6 high-performing Technical Delivery Managers (TDMs),
establishing professional development pathways and accountability benchmarks.
Account Strategy & Portfolio Growth
• Cultivate and maintain long-term, trusted-advisor relationships with CXO-level corporate stakeholders,
including CIOs, CTOs, and Business Heads.
• Own and elevate customer satisfaction metrics, driving proactive initiatives to optimize Customer
Satisfaction (CSAT) and Net Promoter Scores (NPS).
• Partner closely with internal Sales and Pre-Sales business units to shape strategic deals, synthesize
custom solution architectures, and execute farming strategies to expand our footprint in existing accounts.
Financial Management
• Maintain complete P&L responsibility for a strategic portfolio of US-based accounts valued at $5M+.
• Drive sustainable revenue growth, implement target gross margins, optimize resource allocations, and
enforce stringent operational cost-efficiency practices.
Key Requirements
• Industry Experience: Proven background in established IT Services or technology consulting
organizations, with direct prior experience functioning as a Delivery Head or Delivery Director.
• Technical Domain Expertise: Solid engineering foundation in Custom Application Development
frameworks, Enterprise Applications, and modern Digital Transformation environments.
• Portfolio Management: Demonstrated success in managing, retaining, and expanding large-scale US
clients with active financial oversight of portfolios exceeding $5M in revenue.
• Leadership Footprint: Prior experience hiring, scaling, and managing global matrices, with specific
experience directing 5–6 Technical Delivery Managers.
• Vertical Knowledge: Deep operational familiarity and contextual domain exposure within the Retail,
Semiconductor, or Hi-Tech business sectors.
• Mobility: Perfect readiness and flexibility to travel frequently to the United States to align with clients,
conduct strategic reviews, and anchor expansion opportunities.
Preferred Skills & Competencies
• Polished executive presence with impeccable communication, negotiation, and cross-cultural stakeholder
management skills.
• Advanced expertise leading agile frameworks at scale, including practical experience with Agile and SAFe
delivery methodologies.
• Strong capability to translate abstract business goals into structured, high-performing technical delivery plans.
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