Tata Consultancy Services
Website:
tcs.com
Company:
https://www.linkedin.com/company/tata-consultancy-services
Seniority: Mid-Senior level
Industries: IT Services and IT Consulting
Job details:
Role descriptions / Expectations from the Role
1.Framework Alignment & Regulatory Configuration
- Align the ServiceNow IRM platform with industry frameworks (NIST, PCI‑DSS, GDPR, SOX) and ensure regulatory compliance requirements are accurately configured and operational.
2.Solution Architecture & Implementation
- Architect and implement IRM solutions across Risk, Policy & Compliance, Audit, Vendor Risk, and Business Continuity Management modules, Privacy Management, Operational Resilience
- Integrate ServiceNow IRM with external systems such as UCF or leverage ServiceNow Use Case Accelerators for compliance and regulatory content.
3.Configuration & Technical Design
- Configure IRM portals, policies, risk registers, audit test plans, vendor contracts, remediation workflows, and operational dashboards/reports.
- Design and maintain relationships and data flows between IRM modules and other ServiceNow applications (ITSM, ITOM, SecOps, etc.).
- Configure and implement modules (Policy, Risk, Compliance, Vendor Risk)
- Build and customize risk workflows, Risk assessments Risk scoring models
- Configure and implement Privacy Management and Operational Resilience
- Configure and implement Business Continuity Management (BCM)
4.Cross‑Functional Collaboration
- Work closely with Business Analysts to refine and deliver technical stories within Agile delivery frameworks.
- Partner with legal, risk, compliance, and audit stakeholders to align IRM processes with organizational and regulatory expectations.
5.Process Translation & Automation
- Translate regulatory and operational requirements into scalable IRM workflows, data architectures, and automated platform capabilities.
- Use Flow Designer, Business Rules, and integration capabilities to streamline risk management operations.
6.Advisory, Governance & Best Practices
- Provide consulting on IRM best practices and ensure technical solutions follow ServiceNow architecture standards.
- Review and validate customizations for adherence to best practices, maintainability, and platform performance.
- Guide development and configuration teams throughout design, build, and deployment phases.
Preference
- Project development experience involving ServiceNow platform.
- BFSI background
- Energetic with “Can Do” attitude.
- Business and Consulting skills
Desired Competencies (Technical/Behavioural Competency)
Must-Have
- 10+ years of overall ServiceNow solution consulting/advisory and architecture.
- Atleast 5 years (or 2–3 full‑cycle projects) of hands‑on experience in ServiceNow IRM/GRC modules.
- 5+ years of hands‑on experience implementing ServiceNow GRC/IRM projects (Risk Management, Audit Management, Policy & Compliance), Privacy Management, Operational Resilience, including at least one engagement for a large enterprise
- Experience defining IRM data models (risks, controls, issues, assessments, indicators) and designing relationships between IRM and other modules (ITSM, SecOps, HRSD, etc.).
- Experience working with regulatory compliance frameworks within risk management environments.
- Experience integrating ServiceNow IRM with external systems such as UCF or using ServiceNow Use Case Accelerators for regulatory and compliance content ingestion.
- Strong knowledge of the risk lifecycle, including risk identification, scoring models (inherent/residual), controls, indicators, assessments, and compliance frameworks.
- Experience working with GRC Workspaces (Risk, Compliance, Audit) and UI Builder for workspace customizations.
- Experience working in GRC Privacy Management and Operational Resilience implementations
- Experience working in GRC Business Continuity Management (BCM) implementations
- Exposure to Integration Hub, spokes, reporting, and dashboard development.
- Strong understanding of upgrade‑safe, modular, and scalable development practices.
- Excellent communication, collaboration, and analytical problem‑solving skills.
- Prior experience in the BFSI sector (preferred).
Good-to-Have
- Skill in MEAN (MongoDB / Any DB, Express JS, Angular JS, Note JS)
- JavaScript, Bootstrap, Python, SSH and .NET Framework/Java
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) – RC
- ServiceNow Certified Implementation Specialist (CIS) – TPRM
- ServiceNow Certified Application Developer (CAD)
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