Sornad Pinto OPC Private Limited
Website:
pinto.design
Company:
https://www.linkedin.com/company/sornad-pinto-opc
Industries: Personal Care Services
Job details:
Femina Flaunt Studio Salon + Novaru App
We are looking for an energetic, organised and sales-oriented Front Desk & Sales Executive to handle the salon front desk, operations, customer experience and commercial activities across our Femina Flaunt Studio Salon and Novaru, our salon POS and management platform. This is a hybrid role combining sales and business development activities.
Location: Kalyan Nagar, Bengaluru
Salary: Rs 25,000 + Incentives
Key Responsibilities
Femina Flaunt Studio Salon
- Manage calls, WhatsApp enquiries, walk-ins and appointments.
- Coordinate client schedules and technician allocation.
- Handle billing, payments and daily cash/UPI/card reconciliation.
- Maximise sales, build rapport with clients and ensure high retention.
- Maintain accurate client records and service history.
- Manage staff attendance, shifts, weekly offs and basic roster coordination.
- Record and track daily expenses, petty cash and vendor payments.
- Support inventory management, including stock inward/outward, consumption, physical stock checks, and reorder coordination, under the supervision of the salon manager.
- Maintain overall front-desk discipline and ensure smooth daily salon operations.
- For all these activities, we use our in-house app, Novaru. The candidate needs to master the use of the app for daily operations and conduct demos and training once they master its daily use.
Novaru – Salon Software
- Identify and contact salons that could benefit from Novaru.
- Handle outbound calls, WhatsApp outreach and incoming enquiries.
- Understand salon owners' operational challenges and introduce relevant Novaru features.
- Schedule and conduct basic product demonstrations.
- Follow up systematically with prospects until closure.
- Maintain the sales pipeline and lead status.
- Assist new salons with onboarding, basic setup and product familiarisation.
- Collect user feedback and communicate recurring requirements or issues to the product team.
- Build long-term relationships with salon owners and managers.
Key Performance Areas
Performance will primarily be measured on:
- Appointment enquiry-to-booking conversion
- Client rebooking and repeat visits
- Membership/package sales
- Customer reviews and follow-ups
- Novaru qualified leads generated
- Product demos conducted
- Demo-to-customer conversion
- Follow-up discipline and CRM accuracy
- Customer onboarding and satisfaction
Candidate Profile
The ideal candidate is someone who can warmly welcome a salon client at the front desk, understand what they need, close an appointment or membership, and later confidently speak to a salon owner about how Novaru can improve their business.
- Strong communication and interpersonal skills.
- At least one year of sales or front desk experience.
- Comfortable speaking in English, Kannada, and Hindi, both in person and over phone/WhatsApp.
- Good computer skills and ability to learn new software quickly.
- Confident, organised and commercially minded.
- Comfortable with targets, follow-ups and sales conversations.
- Prior experience in salon, hospitality, telesales, or customer service is an advantage.
- Experience with salon software/POS systems or the beauty industry is a strong plus.
Click on Apply to know more.