eDAS - Eureka Digitisation and Automation Services
Website:
edas.tech
Company:
https://www.linkedin.com/company/edastech
Industries: IT Services and IT Consulting
Job details:
Roles & Responsibilities
We’re building an AI-native omnichannel dialer platform to transform how businesses engage
with customers. As Tech Lead, you’ll spearhead architecture, guide a talented engineering team,
and ensure delivery of scalable, secure, and innovative solutions.
What You’ll Do
Lead design & development of our AI-powered omnichannel dialer platform.
Architect scalable SaaS systems using modern full-stack and cloud technologies.
Drive CRM integrations (Salesforce, HubSpot, Zoho) & ensure compliance (DNC, GDPR,
TCPA).
Build real-time monitoring, analytics & reporting dashboards for managers and supervisors.
Champion DevOps: CI/CD pipelines, containerization (Docker, Kubernetes), automated testing.
Mentor developers, enforce coding standards, and lead sprint delivery.
Collaborate with Product, AI, and Telephony teams to deliver cutting-edge features.
Ideal Candidate
Primary Skills (Must-Have)
Strong experience in Node.js, React.js, and modern JavaScript/TypeScript.
Solid database expertise: PostgreSQL, MongoDB/Redis (preferred).
Proven SaaS architecture experience on AWS/GCP/Azure.
Hands-on with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab.
Excellent problem-solving, architecture, and leadership skills.
9-13 years in software development, including 3+ years leading teams.
Secondary Skills (Good to Have)
Experience with Asterisk, Kamailio, or FreeSWITCH dialer engines.
Knowledge of SIP, WebRTC, and telephony systems.
Familiarity with autodialer modes: predictive, power, progressive, preview.
CRM integration experience with Salesforce, HubSpot, Zoho.
Understanding of compliance standards (DNC, GDPR, TCPA).
Experience with real-time analytics dashboards and call center KPIs.
Bonus Skills
AI/ML: NLP, STT, LLMs for intelligent call handling & summarization.
Speech analytics, transcription, or AI-driven quality monitoring
Note - Since this is a Gurgaon-based role, the client is looking for immediate joiners who are currently based in Delhi NCR
Click on Apply to know more.