FlowMint AI
Website:
beremarkable.ai
Company:
https://www.linkedin.com/company/flowmintai
Seniority: Mid-Senior level
Industries: Technology, Information and Internet
Job details:
Company Description FlowMint AI is an AI-driven business growth platform that helps Indian MSMEs and growth-stage companies scale through robust, system-based solutions. The organization builds three core engines for modern businesses: people operations, marketing, and digital product infrastructure. Its services include HR architecture, recruitment, compliance, performance management, AI-powered lead generation, digital advertising, SEO, content strategy, and automation. FlowMint AI also develops premium websites, web apps, UI/UX design, AI-powered digital products, and SaaS solutions. The company works with MSMEs, startups, agencies, and B2B/D2C businesses, with a presence across Mumbai/Thane, GCC, and Africa.
Role Description The Customer Advisor is responsible for engaging with clients and prospects to understand their business needs and guide them toward suitable FlowMint AI solutions. Day-to-day tasks include handling inbound and outbound customer contacts via digital channels, providing clear and empathetic support, and ensuring high levels of customer satisfaction. The role involves explaining service offerings, counseling clients on best-fit products and packages, coordinating with internal teams to resolve issues, and maintaining accurate records of interactions in CRM systems. The Customer Advisor will also follow up on leads, gather feedback to improve service quality, and contribute to customer retention initiatives. This is a remote role.
Qualifications
- Strong customer interaction skills, including Customer Contact and Customer Support experience.
- Ability to drive positive customer experiences and outcomes, with a focus on Customer Satisfaction.
- Effective Communication skills, both written and verbal, across phone, email, and messaging platforms.
- Experience in Client Counseling, consulting, or advisory roles, ideally in tech, SaaS, or business services.
- Comfort using CRM tools and digital collaboration platforms; ability to learn new software quickly.
- Ability to work independently in a remote environment, manage time effectively, and handle multiple inquiries.
- Relevant education in business, communications, marketing, or a related field is preferred.
- Prior experience working with MSMEs, startups, or B2B/B2C clients is an advantage.
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