Pearson
Website:
in.pearson.com
Company:
https://www.linkedin.com/company/pearson
Seniority: Mid-Senior level
Industries: Higher Education
Job details:
ServiceNow SME (Subject Matter Expert)
Experience: 5 Years
Responsibilities
- Provide expert guidance on ServiceNow capabilities and configurations.
- Support solution design and implementation activities.
- Conduct platform assessments and recommend improvements.
- Act as a liaison between business and technical teams.
Required Skills
- Expert-level knowledge of specific ServiceNow modules.
- Strong problem-solving and analytical skills.
- Experience in platform optimization and customization.
- Excellent communication and collaboration abilities.
- Knowledge of ITSM, ITOM, CSM, HRSD, SPM implementation
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