Wipro
Website:
wipro.com
Company:
https://www.linkedin.com/company/wipro
Seniority: Not Applicable
Industries: IT Services and IT Consulting
Job details:
Job description:
Job Description
Associate Product Manager – AI-Powered Collections Platform
Location: Chennai, India (Preferred) | Experience: 7–10 Years | Domain: Banking & Financial Services – Collections
About the Role
We are looking for an Associate Product Manager (APM) to help build and scale an AI-powered Collections Platform. Reporting to the Product Manager, the APM will contribute to product vision, strategy, roadmap, UX, business case and go-to-market. The role requires strong collections-domain knowledge and the ability to convert business, customer and regulatory challenges into scalable capabilities using AI, GenAI and Agentic AI.
Key Responsibilities
Product Strategy & Roadmap
- Partner with the Product Manager to define product vision, positioning and roadmap.
- Track customer needs, regulations, market trends, competitors and emerging technologies to identify product opportunities.
Domain & Product Capabilities
- Understand end-to-end collections across mortgages, cards, auto, personal loans, lines of credit and other secured/unsecured lending.
- Define capabilities for delinquency identification and segmentation; collection strategies/treatments; omnichannel engagement; collector workbench; account prioritization; promise-to-pay and payment arrangements; hardship/assistance; loss mitigation; skip tracing; disputes and case management; agency/vendor management; legal collections, recovery and charge-off.
- Translate collection journeys into configurable, multi-product strategies, rules and workflows.
AI, UX & Innovation
- Define AI capabilities including default-risk prediction, propensity-to-pay/cure, next-best-action/treatment, intelligent prioritization, case management and workflow automation.
- Design intuitive experiences for customers, collectors, supervisors, operations, risk/compliance and external agencies, including digital self-service for payments and arrangements.
- Embed human oversight, explainability, traceability and responsible-AI principles.
Compliance & Platform Governance
- Translate applicable U.S. and Canadian regulatory, privacy, security and data-governance requirements into product capabilities.
- Embed auditability, access control, data lineage and evidence retention by design.
Preferred Credentials
- 7–10 years of relevant experience in collections product management, product ownership, strategy or enterprise platforms.
- Strong knowledge of delinquency, collections, recovery, loan servicing and customer assistance.
- Experience with collections/servicing platforms, CRM, decisioning, workflow or digital banking; multi-product lending exposure preferred.
- Understanding of AI/ML, GenAI, Agentic AI, predictive analytics, data platforms and workflow automation.
- Bachelor’s degree in Engineering, Technology, Finance, Business or related discipline; MBA or relevant certification desirable.
͏.
Click on Apply to know more.
_1548133325694.png){kind=logo}
