QUEST Alliance
Website:
questalliance.net
Seniority: Mid-Senior level
Industries: Non-profit Organizations and E-Learning Providers
Job details:
Role Purpose:
TheService Designer – EdTech (Learning Products) owns the “What and Why” of the product. This role ensures that the product is solving the right problems, for the right users, in the right way, by translating user needs, program context, and learning outcomes into meaningful product experiences.
You will work closely with Product Manager Ops, LxD, UX, Research, Analytics, and Program teams to define journeys, shape solutions, continuously improve user outcomes, and drive the validation of innovations from concept through scale.
Key Responsibilities:
1. Product Discovery & Problem Framing
- Lead problem definition grounded in user, program, and field realities
- Identify key user needs, constraints, and opportunity areas
- Translate ambiguity into clear problem statements and solution directions
- Conduct user research, stakeholder interviews, and field immersions to validate problem statements
- Synthesize qualitative and quantitative insights into actionable product opportunities
- Ensure product opportunities are rooted in real learner, educator, and ecosystem needs
2. Experience Design & Journey Ownership
- Own end-to-end user journeys (Explore → Decide → Learn → Transition)
- Define experience flows, interaction patterns, and product principles
- Ensure coherence across touchpoints (app, content, support systems)
- Continuously identify friction points and opportunities to improve engagement, retention, and outcomes
- Advocate for learner and educator needs throughout the product lifecycle
3. Requirements & Product Definition
- Create PRDs, user stories, and acceptance criteria
- Define scope and success criteria for features and journeys
- Collaborate with Engineering to ensure clarity and feasibility
- Ensure requirements clearly articulate the user problem, desired outcome, and success measures
- Support delivery teams in making informed trade-offs while preserving user value
4. Roadmap & Prioritization
- Prioritize product roadmap based on:
- User value
- Learning outcomes
- Strategic goals
- Evidence generated through research and experimentation
- Balance short-term delivery with long-term product direction
- Continuously reassess priorities based on user behaviour, product performance, and emerging insights
- Align stakeholders around product priorities and trade-offs
5. Measurement, Experimentation & Learning
- Work with MEL & Analytics to define:
- Learning outcomes
- Behavioural indicators
- Success metrics across journeys
- Ensure product decisions are data-informed
- Define success measures and evidence requirements for new features and initiatives
- Design, execute, and evaluate A/B tests, usability studies, pilots, and product experiments
- Define experiment success criteria and measurement frameworks in partnership with Analytics and MEL teams
- Analyze user behaviour, feedback, and product data to validate hypotheses
- Translate findings into recommendations for product improvements, refinements, or pivots
- Build a culture of evidence-based product decision-making
6. Innovation Validation & Governance
- Work closely with Program, Analytics, Knowledge Hub, and Product Operations teams to operationalize Quest’s Innovation Framework across new and existing products
- Lead product contributions to innovation stage-gates, validation activities, and evidence reviews
- Apply Build, Co-Design, Embed, and Step-Aside decision frameworks when evaluating new opportunities
- Define MVP assumptions, learning questions, and validation criteria for innovations
- Partner with Analytics and MEL teams to establish adoption, engagement, learning, and impact measures at each stage of validation
- Use experimentation, pilots, and evidence gathering to determine whether innovations should be accelerated, validated further, replicated, redesigned, or discontinued
- Contribute to innovation reviews, portfolio assessments, and stage-gate decision making
- Diagnose whether observed challenges are driven by product design, content design, implementation quality, or a combination of factors, and design approaches to isolate root causes
7. Experience Quality & Continuous Improvement
- Ensure high-quality user experience across journeys
- Maintain consistency, usability, accessibility, and engagement standards
- Work with Design and LxD teams to continuously refine experiences
- Monitor product and experience health indicators to identify improvement opportunities
- Champion simplicity, clarity, and usability in all product decisions, particularly for low-resource environments
Required Experience & Skills:
- 6+ years of experience working in product development for learning applications
- Strong experience in product discovery, UX-driven product development, and experimentation-led product improvement
- Demonstrated experience conducting user research and translating insights into product decisions
- Demonstrated experience designing, running, and interpreting A/B tests, usability studies, pilots, or other product validation experiments
- Experience taking products, features, or innovations from concept through validation and scale
- Ability to synthesize qualitative and quantitative insights into actionable product decisions
- Experience using behavioural, engagement, and learning data to inform prioritization and product strategy
- Experience working with cross-functional teams (Design, LxD, Analytics, Engineering, Program)
- Ability to distinguish between product, content, and implementation challenges using evidence and data
- Familiarity with innovation frameworks, MVP validation approaches, experimentation methods, and stage-gate product development
- Strong problem structuring, stakeholder management, and communication skills
- Comfort working in ambiguous, evolving environments
- Experience working in education, skilling, employability, youth development, or social impact contexts is preferred
Salary: The pay band for the position starts at Rs. 1,00,000/- per month (cost to company) (The salary offered will be commensurate with the experience and expertise of the candidate)
Benefits:
In addition to your compensation, you are also eligible for a suite of benefits designed to support your well-being and growth:
- Comprehensive Personal Accident Insurance covering up to ₹10,00,000 annually
- Mediclaim Insurance covering up to ₹3,00,000 annually, supported through our insurance partner, who also offer additional wellness benefits
- Reach for the Stars (RFS) amount of up to ₹5,000 to support your self-learning and knowledge-building efforts
- Internet allowance of up to ₹750/month, reimbursable based on actual usage to support flexible and hybrid working arrangements
- For employees with children under the age of 6 years, Quest offers childcare or day care fee support through a monthly matching contribution of up to ₹3,000, helping you create a supportive work-life balance
- Access to emotional health and wellbeing programs such as:
* Group sessions worth ₹7,500 per session fully covered by the organisation
* 1:1 counselling sessions (worth ₹1,800 per session), fully covered by the organisation
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About Quest Alliance:
Quest Alliance prepares young learners in India with the skills, mindsets, and support systems they need to thrive in life, learning, and work.
A social impact organization with close to two decades of experience, Quest Alliance works at the intersection of technology and future skills to make learning more equitable and relevant, especially for socially and economically vulnerable learners.
The organization influences systems to empower young learners in government high schools and trade and vocational institutes to holistically navigate their education to career transitions.
Quest Alliance works across 12 Indian states and is partnered with nine state governments, over 80 CSOs, national ministries, and funders. It has impacted 1.8 million young lives to date.
Learn More: Quest Alliance | LinkedIn | Youtube | Checkout other Job Openings
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At Quest Alliance, we pride ourselves on being an Equal Opportunities employer, embracing applications from all segments of the community. We are committed to ensuring that every applicant and employee is treated with fairness and respect, regardless of gender, sexual orientation, marital status, social status, caste, religious belief, age, or any other factor that is irrelevant to performance. Your individuality is valued and respected within our organization.
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