OnDemand International
Website:
ondemandint.com
Company:
https://www.linkedin.com/company/odintconsulting
Seniority: Mid-Senior level
Industries: Business Consulting and Services
Job details:
About GroCliq AI
GroCliq AI helps brands become visible and discoverable across AI-powered search — ChatGPT and other generative engines — as search shifts from traditional results toward AI-generated answers.
The Role
We're hiring a proactive Client Success Manager to own the client relationship end-to-end: keeping clients happy and retained, coordinating delivery across teams, and staying on top of payments, renewals, and account health. This role suits someone who takes ownership without waiting to be asked, and who's just as comfortable building a relationship as they are following up firmly on an overdue invoice.
Key Responsibilities
Client Relationship & Delivery
• Act as the primary point of contact for assigned clients, building strong relationships from onboarding onward
• Understand each client's goals and expectations, and run regular check-ins and review meetings
• Coordinate with SEO, AI, marketing, and operations teams to ensure work is delivered on time and clients see the value in it
• Handle client concerns directly, resolve issues quickly, and escalate internally when needed
Retention & Account Growth
• Monitor client satisfaction and flag churn risk early
• Track onboarding, implementation, and ongoing engagement for every account
• Maintain accurate records of client interactions, commitments, deliverables, and deadlines, and prepare regular account-status reports
• Spot upsell and cross-sell opportunities and route them to the sales team
Payment Follow-Up & Recovery
• Own pending client payments end-to-end — invoices, overdue balances, and renewals
• Maintain a clear payment-recovery tracker and keep clients informed of payment timelines and renewal dates
• Coordinate with Finance on outstanding invoices and escalate long-pending payments when necessary
• Work to reduce the company's overall outstanding receivables
Cross-Team Coordination
• Communicate client requirements clearly to Sales, Operations, SEO, Marketing, and Finance
• Follow up internally to make sure commitments made to clients are actually delivered
• Support smooth handovers between Sales and Client Success
What We're Looking For
Must-Have
• Excellent communication and interpersonal skills — confident speaking with business owners and decision-makers
• Comfortable following up on payments professionally, even with difficult clients
• Highly organized, with strong follow-through and the discipline to manage multiple accounts at once
• Takes ownership rather than waiting for instructions
• Comfortable working across CRM, Google Sheets, WhatsApp, and email
Nice-to-Have
• 1–3 years' experience in a client-facing role
• Background in SaaS, digital marketing, SEO, advertising, or an agency environment• Strong negotiation and problem-solving instincts
Key Performance Indicators
• Client health — retention rate, satisfaction, renewal rate, account engagement
• Financial — payment recovery/collection rate, reduction in overdue payments
• Operational — timely issue resolution, follow-up consistency, CRM and record accuracy
• Growth — upsell/cross-sell opportunities generated
Important Traits
Ownership · Communication · Persistence · Organization · Client Empathy · Negotiation · Accountability
Compensation & Growth
• 35,000/month
• Performance-based incentives tied to retention and payment-recovery targets
• Clear growth path into Account Manager / Client Success Lead
Why Join GroCliq AI
• Fast-growing AI/SaaS environment, working at the intersection of AI, SEO, marketing, and SaaS
• Direct exposure to startups, brands, and business decision-makers
• High ownership and direct, visible impact on company growth
Click on Apply to know more.
