NoBrokerHood
Website:
nobrokerhood.com
Company:
https://www.linkedin.com/company/nobrokerhood
Seniority: Mid-Senior level
Industries: Software Development
Job details:
Company Description NoBrokerHood, a subsidiary of NoBroker—India’s first prop-tech unicorn—is a technologically advanced visitor, community, and finance & asset management platform designed for gated societies. Launched in 2018, it has rapidly become a market leader, managing more than 25,000 societies and securing the lives of over 4.8 million families across India. The platform serves all key stakeholders in a housing society, including admins or management committees, security personnel, and residents, while also offering services such as home maintenance and property rentals or sales. NoBrokerHood enables societies and businesses to generate additional revenue through features like Monetisation and Marketplace. Backed by strong security credentials, including Level 1 PCI-DSS Certification, GDPR and PDPB 2019 compliance, ISO 27001, and a recent $5 million investment from Google, NoBrokerHood focuses on secure, scalable community management solutions.
Role Description As a Relationship Manager at NoBrokerHood, you will be responsible for managing and nurturing relationships with residential societies and key stakeholders, including management committee members, administrators, and residents. In this full-time, on-site role based in Navi Mumbai, you will oversee client onboarding, provide product demonstrations, ensure smooth implementation, and support societies in maximizing the value of NoBrokerHood’s features and services. Your day-to-day activities will include addressing client queries, coordinating with internal teams to resolve issues, collecting feedback, and identifying opportunities for upselling and cross-selling within the platform’s ecosystem. You will monitor client engagement and satisfaction, regularly visit societies for reviews or training, and help drive adoption of new features and revenue-generating initiatives. The role requires consistent documentation of interactions, reporting on account health, and proactive communication to maintain long-term partnerships.
Qualifications
- Strong client relationship management, stakeholder communication, and interpersonal skills to engage with society management committees, residents, and partners.
- Experience in customer success, account management, or field sales, preferably in SaaS, prop-tech, or community management solutions.
- Ability to conduct product demonstrations, onboard new clients, and train users on platform features in a clear and structured manner.
- Solid problem-solving, negotiation, and conflict-resolution skills to handle escalations and ensure timely issue closure.
- Comfort with technology platforms, mobile apps, and dashboards, with the ability to interpret basic usage metrics and client reports.
- Strong organizational and time-management abilities to manage multiple societies, schedule regular visits, and maintain accurate records.
- Proficiency in English and local languages commonly used in Navi Mumbai to communicate effectively with diverse client groups.
- Bachelor’s degree in Business, Management, Marketing, or
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