Novatr
Website:
novatr.com
Industries: E-Learning Providers
Job details:
About the Role:
Join us as a high-empathy, high-ownership customer success champion who will become the voice of the customer at Novatr. This role offers deep insight into the processes that make an Ed-tech startup tick and will require you to interact with stakeholders across the organization to resolve customer complaints, feedback, and questions.
Key Responsibilities:
- Onboarding Learners: Reach out to your learners and help them prepare for the 9-month course journey at Novatr. This step is key to guaranteeing a top learner experience
- Championing Learner Sentiment: Ticketing system, building reports, & escalating critical issues to management or related teams for immediate resolution.
- Innovating and Streamlining Processes: Develop and implement new strategies to improve the customer experience through a regular monthly cycle
- Analysing Learner Metrics: Monitor and analyse customer support metrics to continually improve performance and satisfaction.
- Relaying Learner Feedback: Be the voice of our customers, ensuring their feedback is heard and acted upon.
- Driving Actionable Insights: Translate customer feedback into actionable recommendations for product and service enhancements.
You’ll Be a Great Fit If:
- You've got 3-5 years. You have a knack for transforming challenges into opportunities.
- HubSpot, ClickUp, Metabase, and Excel knowledge, and feedback tools are your playground. You’re comfortable navigating and optimizing them.
- You're passionate about making customers happy and ensuring their voices are heard loud and clear.
- Your attitude is always upbeat, proactive, and focused on creating the best customer experience possible.
- You’re always on the lookout for ways to improve and enhance our support processes.
Why Novatr
- Work at the intersection of education, design, and technology
- Be part of a fast-growing company transforming careers in the AEC space
- Culture of ownership, recognition, and high performance
- Clear and structured career progression paths
- Rewards and recognition, including domestic & international trips
- A team environment where top performers feel a strong sense of belonging and growth
Location
📍Atrium Place, Phase 5
Click on Apply to know more.