Providence India
Website:
providence.in
Company:
https://www.linkedin.com/company/providenceindia
Seniority: Not Applicable
Industries: Hospitals and Health Care
Job details:
Product Manager / Solution Designer – ServiceNow ITOM Job Title
Product Manager / Solution Designer – ServiceNow ITOM
Experience
10–16 Years
Location
Hyderabad (Hybrid)
Job Summary
We are looking for an experienced
ServiceNow ITOM Product Manager / Solution Designer with strong expertise in
Enterprise Architecture, CSDM (Common Service Data Model), and Business Analysis. The ideal candidate will lead enterprise-scale ITOM transformation initiatives, define solution architecture, and drive ServiceNow platform strategy aligned with business and operational goals.
The candidate should possess hands-on expertise in
ServiceNow ITOM modules, CMDB governance, Discovery, Service Mapping, cloud integrations, and enterprise service modeling while collaborating with business stakeholders, architecture teams, and engineering organizations.
Key Responsibilities - Lead architecture, design, and implementation of ServiceNow ITOM solutions.
- Define and manage ITOM product roadmap and platform strategy.
- Design scalable enterprise solutions for:
- Discovery
- Service Mapping
- Event Management
- CMDB
- Cloud Discovery
- Orchestration & Automation
- Drive adoption and governance of CSDM across enterprise services and applications.
- Align ServiceNow architecture with enterprise architecture standards and IT strategy.
- Conduct requirement gathering, business analysis, and stakeholder workshops.
- Translate business requirements into technical and functional solution designs.
- Define CMDB data models, governance processes, and service mapping strategies.
- Collaborate with infrastructure, cloud, security, and operations teams for integrations and onboarding.
- Provide consulting and thought leadership on ITOM best practices and platform optimization.
- Ensure successful delivery through coordination with development and implementation teams.
- Support estimation, solution proposals, and architecture reviews.
Required Skills & Qualifications Mandatory Skills - 10–16 years of overall IT experience.
- Strong experience in ServiceNow ITOM implementation and solution design.
- Expertise in:
- CMDB
- Discovery
- Service Mapping
- Event Management
- CSDM
- Strong understanding of Enterprise Architecture principles.
- Experience in Business Analysis, requirement gathering, and stakeholder management.
- Knowledge of ITIL processes and IT Operations Management.
- Experience with cloud platforms such as AWS, Azure, or GCP.
- Strong communication, presentation, and documentation skills.
Preferred Qualifications
- ServiceNow CIS-ITOM Certification
- ServiceNow CSA Certification
- TOGAF Certification
- ITIL Certification
- Experience in Agile/Scrum delivery models
- Exposure to AIOps and Observability solutions
Soft Skills
- Strong leadership and ownership mindset
- Excellent analytical and problem-solving skills
- Ability to work with senior business and technology stakeholders
- Strong collaboration and communication skills
- Strategic and solution-oriented thinking
Click on Apply to know more.
