Compport
Website:
compport.com
Company:
https://www.linkedin.com/company/compport
Industries: Software Development
Job details:
What we are looking for?
8 to 12 years of experience in Customer Success, Account Management, or Client Servicing within a product or SaaS environment is preferred.
• Sharp practical thinking. Reads situations quickly, stays clear-headed under pressure, and uses sound judgment rather than just following process.
• Strong communication skills, able to engage confidently across levels, including senior client stakeholders.
• Proven ability to manage sensitive client relationships with maturity, discretion, and composure.
• Track record of building genuine, lasting client rapport and trust.
• Comfortable balancing strategic account health with operational rigor, including SLAs, reporting, and
escalations.
👋 About Us
Compport is a global compensation management platform trusted by enterprise HR teams to plan,
personalize, and deliver data-driven rewards. Our mission? To change the game for compensation, making it smarter, simpler, and more impactful.
➡ What You'll Do
As a Customer Success Head, you’ll serve as a key partner to our clients, ensuring smooth, successful
onboarding and rollout of the Compport platform across their organization. You’ll collaborate closely with HR stakeholders, internal tech teams, and our product experts to deliver solutions that are tailored, timely, and transformation-ready.
If you’re excited by the idea of working at a fast-growing, category-defining Rewards Technology organization, do reach out. As we scale locally and globally, we are looking to onboard professionals to lead high-impact implementations for some of the largest and most sophisticated enterprises worldwide.
About us: www.compport.com
💡Why Compport?
• Work at the intersection of HR and technology, where your impact is tangible
• Join a team of comp innovators shaping how rewards work in the enterprise world
• Grow with a culture that values ownership, flexibility, and bold thinking
Roles & Responsibilities
1. Build the CS Operating Model
• Audit the current CS setup, covering accounts, tickets, tools, and customer engagement patterns, to identify opportunities to strengthen the function.
• Assess the operating model and understand strengths and areas of improvement.
• Create a customer health scoring framework and segment accounts to guide engagement priorities.
• Set up a regular review rhythm, including Quarterly Business Reviews (QBR) for key accounts.
2. Drive Customer Adoption & Health
• Track account health and take proactive action to keep customers engaged and successful.
• Feed customer insights and patterns back to Product to influence the roadmap.
3. Own Support & SLA
• Take full ownership of Service Level Agreements (SLA) for ticket response and resolution.• Introduce an SLA tracking system to monitor performance and drive consistent service delivery.
• Coordinate with Product and Engineering to resolve customer issues efficiently.
4. Governance, Reporting & Analytics
• Build leadership dashboards covering customer retention, health scores, Customer Satisfaction (CSAT) / Net Promoter Score (NPS), and SLA performance.
• Evaluate and implement any additional CS or support tools needed.
📧Contact: aravind.kumar@compport.com
Click on Apply to know more.