Golden Opportunities
Website:
gojobs.biz
Company:
https://www.linkedin.com/company/golden-opportunities-pvt-ltd
Seniority: Not Applicable
Industries: Staffing and Recruiting
Job details:
Title: Manager-GCC Delivery Lead
Job Location: Bengaluru
Work Model: WFO
Candidate Expectations
5–8 years in GCC/GBS Delivery Leadership.
Candidate Location: Bengaluru / Candidates willing to work from Bengaluru
Skills – Mandatory
Minimum 5-8 years of experience in GCC/GBS end-to-end delivery leadership.
Proven track record in end-to-end GCC lifecycle delivery (Assess → Build → Operate → Transfer).
Exposure to multi-function GCC setups and digital transformation programs.
Candidate Industry: GCC / GBS / GSS / BPO / KPO / Captive Shared Services / IT Services
Education and Certification
Qualification: Graduate/Postgraduate in Business, Engineering or relevant discipline
Good to Have: MBA / relevant postgraduate qualification
Certification: Good to Have: PMP / PRINCE2, ITIL, Lean Six Sigma
Detailed Job Description
Role Overview
The GCC Delivery Lead will be responsible for driving end-to-end delivery of GCC programs, covering the complete lifecycle from Assess/Advisory, Build and Transition through Operations, Transformation and Transfer.
Responsibilities
GCC Program Delivery
Lead multi-tower GCC programs across Finance, HR, IT, Analytics and Digital Operations, operating across BOT, BOA/Assist-Build, Hybrid and Managed Services models.
Own program planning, execution, and governance: integrated roadmap, RAID management, and stakeholder alignment.
Ensure legal entity setup, infra readiness, talent ramp-up, and compliance for greenfield GCCs.
Transition & Stabilization
Set up Transition Management Office (TMO); manage knowledge transfer, parallel runs, and hypercare.
Drive service acceptance, SLA adherence, and operational readiness.
Transformation & Value Realization
Embed digital levers (automation, analytics, AI-first solutions) into GCC operations.
Identify and execute continuous improvement and cost optimization initiatives.
Own value realization metrics (cost-to-serve, speed-to-market, innovation adoption) and report quarterly to client leadership.
Financial & Commercial Management
Translate SoW into delivery commitments; track forecast vs. actuals, margins, and change orders.
Ensure timely invoicing, collections, and revenue assurance
Talent & Capability Building
Drive capability building within GCC teams; mentor future leaders and ensure succession readiness.
Risk, Compliance & Security
Ensure compliance with data privacy, security, and regulatory requirements across geographies.
Client Engagement & Growth
Build C-level relationships; run structured governance (MBR/QBR).
Drive client referenceability: case studies, referrals, and expansion opportunities.
Technical Competencies
GCC Operating Models: BOT, BOA, Hybrid, Managed Services.
Program & Transition Management: TMO setup, governance frameworks, risk management.
Digital Enablement: Familiarity with automation, analytics, and AI adoption in GCCs.
Financial Acumen: Budgeting, revenue tracking, and commercial negotiations.
Tools: MS Project/Jira, Power BI, ServiceNow, collaboration platforms.
Behavioral Competencies
Executive Presence: Ability to influence senior stakeholders.
Structured Problem Solving: Analytical and outcome-driven.
Change Leadership: Manage ambiguity and drive adoption.
Collaboration: Work across functions and geographies.
Core competencies
5-8 years of GCC/GBS Delivery Leadership – End-to-end GCC lifecycle management across Build, Transition, Operate, Transform and Transfer.
Strong expertise in program governance, TMO setup, transition, stabilization, SLA management, RAID and operational readiness.
Ability to drive digital/AI/automation, continuous improvement, cost optimization, value realization, budgeting, margins and SoW management.
KEY SKILLS: Global Capability Center (GCC), Global Business Services (GBS), Global Shared Services, Captive / In-house Centers, GCC operating models, BOT / BOA / Assist-Build, Greenfield GCC setup
Click on Apply to know more.
