Guest Delight International | GDI
Website:
gdiworldwide.com
Company:
https://www.linkedin.com/company/guest-delight-international
Seniority: Mid-Senior level
Industries: Hospitality
Job details:
About Guest Delight International (GDI)
Guest Delight International (GDI) is recognized as the world’s premier hotel quality assurance audit company, specializing in the hospitality industry. Partnering with leading hotels and airlines worldwide, GDI enhances brand standards and delivers exceptional guest experiences.
With over 400 consultants representing 38 nationalities and operational presence in more than 110 countries, GDI brings unmatched global expertise to comprehensive audits and operational reviews. Our proprietary global standards, advanced software modules, and actionable analytics empower clients to achieve sustainable excellence. We believe in building long-term partnerships that drive measurable performance improvements across hospitality operations.
Role Overview
We are seeking a highly organized, proactive, and dependable Operations Support Executive to support the Head of Operations in coordinating hotel mystery audit assignments across domestic and international markets.
This is a remote-flexible operations role focused on auditor sourcing and recruitment, audit assignment coordination, backend operations, operational tracking, and day-to-day communication with auditors and internal teams.
The ideal candidate will have prior hotel/hospitality industry experience, excellent written and spoken English, strong coordination and follow-up skills, and the ability to manage multiple operational activities accurately in a fast-paced, deadline-driven environment.
Hotel/hospitality industry experience is mandatory for this position.
Key Responsibilities
Auditor Sourcing & Recruitment
- Identify and source suitable mystery auditors for hotel audits across different geographic locations.
- Post auditor recruitment advertisements on relevant platforms, professional groups, and networks.
- Conduct outreach through email and WhatsApp to prospective auditors to assess their availability and interest.
- Maintain and continuously update a comprehensive auditor database, including location, profile, availability, experience, and contact information.
- Compile responses from interested candidates and present suitable shortlisted profiles to the Operations team.
Audit Assignment Support
- Assist the Operations team in allocating audit assignments to suitable auditors.
- Coordinate with auditors regarding audit schedules, requirements, deadlines, and required documentation.
- Distribute audit instructions, guidelines, forms, and other operational communications to assigned auditors.
- Track auditor confirmations and monitor pending responses.
- Maintain detailed assignment status records and follow up proactively to ensure audits are completed on time and according to requirements.
Backend Operations Coordination
- Provide daily operational support to the Head of Operations in audit planning and execution activities.
- Maintain structured Excel or Google Sheets trackers covering auditor recruitment, assignment status, audit progress, and pending actions.
- Coordinate cross-functionally with internal teams to support the smooth execution of mystery audit programmes.
- Organize, compile, and maintain operational data, auditor responses, and assignment updates accurately.
- Handle routine operational communications in a professional and timely manner.
Qualifications & Skills
Required
- Prior professional experience in the hotel/hospitality industry is mandatory.
- Excellent written and spoken English.
- Strong coordination, follow-up, and multitasking abilities.
- Strong attention to detail and ability to maintain accurate and organized records.
- Working knowledge of Microsoft Excel or Google Sheets.
- Comfortable using email, WhatsApp, Google Drive, and other online tools.
- Professional and polished communication style when interacting with auditors and internal stakeholders.
- Ability to work independently with minimal supervision.
- Ability to manage multiple operational tasks and deadlines simultaneously.
- Comfortable working in a fast-paced, deadline-driven, and globally distributed environment.
- Dependable, proactive, and capable of handling urgent coordination requirements calmly and efficiently.
Experience in operations support, recruitment coordination, hospitality operations, audits, or vendor management will be an advantage.
Availability & Working Style
- Must be highly responsive on WhatsApp and email, with quick turnaround times.
- Comfortable working collaboratively with international teams and auditors across multiple time zones.
- Flexible availability, including weekends when operational requirements demand it.
- Strong follow-up discipline and ability to manage multiple ongoing activities.
- Comfortable working in a fast-paced operational environment with changing priorities.
- Must be dependable, proactive, and able to manage urgent coordination requirements effectively.
Travel Requirement
- Must be willing and able to travel for hotel mystery audit assignments whenever required.
Ideal Candidate
The ideal candidate is organized, responsible, proactive, and quick in communication, with the ability to handle backend operational coordination with minimal supervision.
They should be comfortable independently following up with auditors, maintaining clean and accurate trackers, coordinating multiple operational activities, and supporting the Operations team to ensure that audit assignments are completed smoothly, accurately, and on time.
What We Offer
- Opportunity to work with a global hotel mystery audit and quality assurance organization.
- Exposure to international hotel audit operations across multiple markets.
- Opportunity to work with international auditors and teams across different time zones.
- Practical experience in hospitality operations, auditor coordination, and mystery audit programmes.
- A dynamic, fast-paced, and performance-driven operational environment.
- Opportunities to develop expertise in international hospitality operations and audit coordination.
Application & Selection Process
- Due to the volume of applications, only shortlisted candidates will be contacted for the next stage of the selection process.
- If you do not receive communication from Guest Delight International regarding the next stage, please consider that your application has not been shortlisted on this occasion.
- We appreciate your interest in Guest Delight International and thank all applicants for their time and interest in the position.
Click on Apply to know more.
