Chai Point
Website:
shop.chaipoint.com
Company:
https://www.linkedin.com/company/chai-point
Seniority: Entry level
Industries: Food and Beverage Services, Food and Beverage Manufacturing, and Food and Beverage Retail
Job details:
Job Title: Executive – CX & L&D
Location: Bangalore
Role: Regional Trainer (Bangalore)
Department: CX & L&D
Role Overview:
At Chai Point, we believe a great cup of chai can power conversations, ideas, and experiences. With hundreds of experience stores and millions of cups served, our mission is simple — serve amazing chai and create delightful customer experiences every single day.
To make that happen, we invest in our people. That’s where you come in.
Key Responsibilities:
1. Deliver Impactful Training
- Conduct engaging classroom and on-the-job training for store partners, Brewing Bot Team and also Regional Managers.
- Train teams on product knowledge, service standards, store operations and customer experience.
- Use the 4-Step Training Method to ensure learning translates into performance.
2. Enable Store Teams to Succeed
- Support new store openings and partner onboarding.
- Coach store partners on speed of service, quality, and upselling techniques.
- Work closely with store managers to close skill gaps.
3. Maintain Training Standards
- Ensure training SOPs and operational standards are consistently followed across stores.
- Conduct training audits and skill assessments.
4. Drive Learning Engagement
- Facilitate group training, one-on-one coaching, and digital learning sessions.
- Create a fun and interactive learning environment that motivates store teams.
5. Measure Training Effectiveness
- Track training completion, partner performance and feedback.
- Share insights with the L&D team to continuously improve training programs.
6. Be a Project Whiz
- Be a project coordinator for our Learning Projects from time to time
- Keep the self-learning metrics high to learn about the L&D and QSR industry
6. Manage the LMS for the BVOC and DVOC program
- Lead mentor for the BVOC and DVOC program
- Ensure assignments, submissions are followed up and coordination with the university is done on time.
Requirements:
Education
- Graduate in Hospitality / Hotel Management / Business Administration / HR
- Certification in Training or Learning & Development is a plus.
Experience
- 1 – 3 years of experience in training, hospitality, retail or QSR operations.
- Experience in conducting training sessions or facilitating workshops.
Skills
- Excellent communication and presentation skills
- Ability to engage and energize large groups
- Strong coaching and mentoring skills
- Good understanding of customer service and operations
- Basic knowledge of training tools, SOPs and assessments
- Ability to travel to sites within the region to ensure hands-on learning for all partners
Personality Traits
- Passionate about people development
- Energetic and comfortable in fast-paced environments
- A natural storyteller and trainer
- Customer obsessed
- Hands-on and willing to spend time at stores
- A learning initiative for yourself and the team
Why Join Chai Point?
- Be part of India’s largest organized chai platform
- Work in a high-energy, people-first culture
- Opportunity to shape the learning journey of thousands of store partners
- Grow your career in operations, training and leadership
- Work along with a cool team and great mentors to shape your career.
- If you love chai or coffee, people, and making learning exciting — this role is for you.
Click on Apply to know more.
