Williams-Sonoma, Inc.
Website:
williams-sonomainc.com
Company:
https://www.linkedin.com/company/williams-sonoma-inc-
Seniority: Mid-Senior level
Industries: Retail, IT Services and IT Consulting, and Software Development
Job details:
Job Description – Sr. Manager, Infrastructure Engineering Operations
About the Team
The Technology Solutions Infrastructure organization designs, builds, and operates the
foundational platforms that power Williams-Sonoma, Inc. across corporate offices, retail
locations, fulfillment operations, and customer-facing digital experiences. This includes
compute, storage, virtualization, enterprise tooling, observability, networking, automation, and
cloud infrastructure.
The India Technology Center (ITC) plays a critical role in supporting global infrastructure
operations through operational engineering, platform reliability, automation, and continuous
service improvement initiatives. Teams within ITC partner closely with global engineering
organizations to improve operational scalability, platform stability, and engineering efficiency
across enterprise technology platforms.
About the Role
The Sr. Manager, Infrastructure Engineering Operations will lead operational engineering teams
within the India Technology Center responsible for Windows, Linux, Storage, Enterprise Tools,
virtualization, and infrastructure platform operations.
This role combines deep technical leadership, operational governance, engineering execution,
automation enablement, and people management. The ideal candidate is an experienced
infrastructure engineering leader who brings strong enterprise infrastructure expertise together
with a passion for operational excellence, engineering culture, continuous improvement, and
team development.
This leader will play a key role in scaling modern infrastructure engineering practices focused on
reliability, automation, observability, and end-to-end platform ownership. Working closely with
global engineering leaders and peer organizations, this role will help establish consistent
engineering standards, operational governance, technology roadmaps, and execution practices
across geographically distributed teams.
This role requires a technically strong leader who can actively engage in operational discussions,
incident management, infrastructure strategy, engineering reviews, automation initiatives, and
architectural decision support while also building and developing high-performing engineering
teams.
This role reports to the Director, Technology Solutions Infrastructure.
You’re excited about this opportunity because you will...
• Lead and scale high-performing operational engineering teams supporting enterprise
infrastructure platforms.
• Provide hands-on technical leadership and operational direction across infrastructure
domains including Windows, Linux, virtualization, storage, enterprise tooling, and
automation platforms.
• Lead technical discussions involving operational risk, infrastructure reliability,
automation strategy, incident management, and platform operational readiness.
• Drive operational excellence initiatives focused on reliability, scalability, automation,
observability, and engineering consistency.
• Partner closely with architects, senior engineers, cybersecurity, cloud, and platform
engineering teams to improve infrastructure reliability and operational maturity.
• Drive automation-first operational maturity by reducing repetitive manual effort and
improving operational scalability.
• Own operational governance processes including incident management, change
management, escalation management, and continuous service improvement initiatives.
• Improve service reliability, Mean Time to Resolution (MTTR), monitoring effectiveness,
operational documentation, and engineering consistency.
• Mentor engineers through technical coaching, operational leadership, and engineering
best practices.
• Establish a strong culture of operational ownership, collaboration, accountability, and
continuous learning.
• Lead operational readiness activities for peak retail periods and major enterprise
initiatives.
• Partner with global engineering teams to ensure seamless operational coordination and
support continuity.
• Leverage AI-assisted operational engineering practices to improve troubleshooting,
monitoring analysis, operational reporting, and engineering productivity.
Why you will love working at Williams-Sonoma, Inc.
1. We’re a successful, fast-growing company with an entrepreneurial vibe
2. A technologically and data-driven business
3. Competitive salaries and comprehensive health benefits
4. We’re at the forefront of tech and retail, redefining technology for the next generation
5. We’re passionate about our internal and external clients and live/breathe the client
experience
6. We get to be creative on a daily basis
7. A smart, experienced leadership team that wants to do it right and is open to new ideas
8. We believe in autonomy and reward taking initiative
We’re excited about you because...
• Proven experience leading enterprise infrastructure engineering or operational
engineering teams in large-scale production environments.
• Solid technical depth across enterprise infrastructure technologies, operational
engineering, automation, and platform reliability practices.
• Ability to engage deeply in technical troubleshooting, operational escalation
management, infrastructure reviews, and engineering decision-making.
• Strong balance of technical credibility, operational discipline, and people leadership.
• Demonstrated success building engineering culture centered around accountability,
ownership, collaboration, and continuous improvement.
• Deep understanding of building systems with cross domain building blocks including
Windows, Linux, virtualization, storage, monitoring, automation, and operational tooling.
• Experience managing complex incident response, operational governance, and major
incident management processes.
• Track record of driving operational maturity around processes measurement and improvement.
• Experience with enterprise operational tooling such as ServiceNow, observability
platforms, monitoring systems, automation frameworks, and collaboration tools.
• Demonstrated interest in AI-assisted operational engineering practices and modern
infrastructure operations.
• Strong communication, organizational, and cross-functional collaboration skills.
• Ability to operate effectively in fast-paced, highly collaborative enterprise environments.
Technical Competencies Required
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related
field (or equivalent experience)
• 10+ years of enterprise infrastructure operations or systems engineering experience
• 5+ years of technical leadership and people management experience leading enterprise
infrastructure engineering or operations teams
• Experience managing enterprise operational support functions like inc. management, change management, other ITSM functions, across multiple infrastructure stacks
• Strong understanding of automation practices including scripting, orchestration, infrastructure-as-code, and operational tooling
• Familiarity with cloud platforms, virtualization platforms, monitoring systems, and infrastructure observability practices
• Strong understanding of ITIL-aligned operational processes
• Experience driving operational metrics, KPIs, SLA adherence, and continuous service improvement initiatives
• Superior written and verbal communication skills with strong executive communication capability
Preferred Experience
• Experience supporting retail, eCommerce, or other large-scale customer-facing Global
enterprise environments preferred.
• Experience supporting highly seasonal or peak-event operational environments is a plus.
Why Join Williams-Sonoma India Technology Center
• Stability, Scale and innovation of a Fortune 500 company combined with a high ownership
that empowers engineers to make real impact.
• Healthy work-life balance supported by a culture that respects personal time and sustainable productivity.
• Hybrid work model designed for flexibility and collaboration, with two in-office days for team engagement.
• Build and operate large-scale digital commerce platforms serving millions of customers worldwide, working on systems that run at global scale.
• Continuous learning culture with opportunities to work on cutting-edge technologies, AI-driven solutions, and large-scale engineering challenges.
• Open, hierarchy-free environment where every associate can engage with leadership across the globe.
• Comprehensive medical insurance to support you and your family’s well-being. Unique OPD reimbursement benefits that go beyond standard healthcare coverage.
• Industry best employee benefits where employees have a say what they want to make their workplace one the best place to work for.
• Our people first and performance driven culture means that we provide opportunities to grow and build a career and invest in the well-being of our associates, including comprehensive benefits to support you and your family.
Click on Apply to know more.
