TMUS Global Solutions
Website:
globesgs.com
Company:
https://www.linkedin.com/company/tmusglobalsolutions
Industries: Engineering Services
Job details:
About T-Mobile:
T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience.
About TMUS Global Solutions:
TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation. With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking.
TMUS India Private Limited operates as TMUS Global Solutions.
ABOUT THE ROLE:
The Manager, Site Reliability Engineering – PMT HR Systems leads the 14-person India SRE team responsible for the operational reliability and continuous improvement of T-Mobile's HR application portfolio. This portfolio spans 100+ applications supporting T-Mobile's workforce - including Workday, UKG Pro, Equifax, Fidelity, Fieldglass, and the broader benefits, compensation, learning, and HR service platforms.
This is a player-managing role at the front line of T-Mobile's HR Systems operational team in Hyderabad. You will own day-to-day operational health for the portfolio, develop and coach a team of SREs in a greenfield Hyderabad hub, and partner with US-based Principal SREs and the Phase 2 Lead on architecture, automation, and the long-term migration from SaaS to custom-built solutions. You are not a delivery-only manager - you bring engineering judgment to incident reviews, automation priorities, and capability decisions.
WHAT YOU'LL DO:
- Lead, coach, and grow an 10-person India team (10 SRE + 1 Domain Architect) supporting T-Mobile's HR application portfolio (Workday, UKG, Learning, and adjacent HR platforms).
- Own operational metrics for the portfolio: SLA compliance, incident MTTR, change success rate, runbook coverage, automation adoption.
- Run the follow-the-sun on-call rotation for the HR application portfolio (IST shifts); coordinate handoffs with US-based SREs and Software Developers (DevOps).
- Partner with US-based Domain Architects on architecture decisions and the SaaS-to-custom migration roadmap; partner with US Software Developers (DevOps) on escalated incidents and platform tooling.
- Build the team's culture and engineering bar - recruit, ramp, mentor, and performance-manage SRE engineers in a greenfield Hyderabad office.
- Drive automation and toil reduction initiatives across the portfolio; set quarterly automation goals and hold the team accountable to them.
- Represent the team in cross-functional forums: portfolio reviews with HR Systems leadership (James Johnson portfolio), incident reviews, vendor governance, and global SRE leadership.
- Contribute hands-on to high-priority incidents, architecture reviews, and automation work where appropriate (player-coach mode).
- Establish and maintain runbook discipline, monitoring coverage, and post-incident learning processes.
- Leverage AI tools including Claude to accelerate team workflows, troubleshooting, and documentation.
WHAT YOU'LL BRING:
- 8+ years of experience in SRE, software engineering, or technical operations, with at least 3 years in a people-management capacity.
- Demonstrated experience building and leading SRE or operations teams - ideally in a greenfield or rapidly scaling environment.
- Strong technical foundation: you have written production code, debugged complex multi-system integration failures, and understand modern SRE practices (SLOs, error budgets, blameless postmortems).
- Hands-on experience with at least one enterprise HR or SaaS platform (Workday, ServiceNow, Salesforce, or similar).
- Track record of driving automation and toil reduction with measurable results.
- Excellent written and verbal communication skills; comfort partnering across US/India time zones.
- Experience hiring, coaching, and managing performance in a multi-vendor or insourcing context is a strong plus.
- Demonstrated experience using AI tools in your own engineering work and driving AI adoption across a technical team - including setting standards for agent-based workflows, evaluating team-built agents, and measuring AI's impact on team productivity and toil reduction.
REQUIRED TECHNICAL SKILLS:
- AI & agent tooling: Working proficiency in AI coding/automation assistants (Claude, Copilot, or equivalent); able to evaluate team-built agents, set quality and governance standards, and drive adoption of agent-based workflows across the team. Expects every engineer on the team to use AI tooling as a default productivity multiplier.
- Working proficiency in at least one scripting/programming language (Python, PowerShell, Bash, or similar) - sufficient to read team code, contribute fixes, and judge quality.
- Familiarity with REST APIs, JSON/XML, and integration debugging patterns.
- Working knowledge of at least one monitoring/observability platform (Splunk, Datadog, AppDynamics, or similar).
- SQL proficiency for data validation and operational reporting.
- Familiarity with ticketing.
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