Sprinto
Website:
sprinto.com
Company:
https://www.linkedin.com/company/sprinto-com
Seniority: Mid-Senior level
Industries: Software Development
Job details:
Sprinto is an
Autonomous Trust Platform that centralizes trust requirements across
security frameworks, vendors, and customers.
Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.
Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve
raised $31.8M in funding to fuel our mission. Trusted by over
4,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With
300+ native integrations and AI-driven automation, Sprinto supports
200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.
Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.
Life as a Sprinter -
Nobody succeeds at Sprinto by staying in their lane.
We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission; we step in.
Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren't built by sitting together, they're built by pulling in the same direction.
We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.
And while we move with urgency, we never move alone.
The mission -
Technical Support at Sprinto isn't about closing tickets—it's about keeping our customers moving.
When customers hit technical roadblocks, whether it's an integration issue, an API behaviour, or a cloud configuration challenge, you're the person they rely on to restore confidence. You'll work across Product, Engineering, Customer Success, and Compliance to solve complex technical problems while ensuring customers continue to get value from Sprinto.
This role is equal parts technical troubleshooting, customer communication, and systems thinking. Every issue you solve improves not only one customer's experience but often the product, documentation, and processes that support thousands more.
If you're excited by solving challenging technical problems, working closely with engineers, and becoming an expert in modern cloud and SaaS technologies, you'll thrive here.
Where you'll leave your mark?
- Become the technical problem solver customers trust - Help customers navigate complex technical issues across integrations, APIs, cloud platforms, and product workflows, turning moments of friction into moments of confidence
- Master modern SaaS infrastructure - Develop deep expertise across APIs, cloud platforms, security, and integrations while working on real customer environments and solving production challenges every day
- Improve more than individual tickets - Identify recurring issues, strengthen documentation, recommend product improvements, and help eliminate problems before customers ever encounter them
- Be at the centre of critical moments - Support incident response during major outages, working alongside Engineering and Leadership to communicate clearly, restore service quickly, and continuously improve operational resilience
- Build systems that scale - Improve internal knowledge bases, troubleshooting guides, and support workflows that make every future customer interaction faster, smarter, and more consistent
- Shape the customer experience - Every customer conversation becomes valuable feedback for Product and Engineering, helping Sprinto build a platform that's easier to adopt, easier to use, and more resilient over time
The kind of builder we're looking for -
You'll likely thrive in this role if...
- You've spent the last 2-4 years solving technical problems in customer-facing support, technical support, or SaaS environments and enjoy being the person customers trust when things get complicated.
- You naturally enjoy troubleshooting. Whether it's an API issue, cloud configuration, or integration problem, you like understanding how systems work and finding practical solutions.
- You're able to explain complex technical concepts in simple, reassuring language—whether you're speaking with developers, IT teams, or business users.
- Cloud technologies, APIs, and integrations genuinely interest you, and you're excited to deepen your technical expertise by working with real production environments every day.
- You stay calm under pressure, communicate clearly during high-impact situations, and know how to balance speed with thoughtful problem-solving.
- You enjoy improving systems—not just fixing issues. You're the kind of person who updates documentation, identifies recurring patterns, and looks for ways to prevent the next problem.
- You're comfortable working across Product, Engineering, Customer Success, and Support because you know great customer experiences are built collaboratively.
- You're curious, proactive, and constantly learning, whether that's exploring new technologies, experimenting with AI-assisted troubleshooting, or improving how you work.
Experience with cloud platforms, APIs, tools like Freshdesk, or change management systems will help you get started quickly, but what matters most is your technical curiosity, customer empathy, and desire to solve meaningful problems.
If you're looking for a role where success is measured only by ticket volume, this probably isn't it. But if you're excited to become a trusted technical expert, solve challenging engineering problems, and shape the experience of thousands of Sprinto customers, we'd love to meet you.
How we care for our Sprinters?
- Work wherever you are: We are 100% remote, so you get to choose if you want to work from home, a cafe, the hills, or the beach
- Co-working, on the house: If co-working is your jam, we offer a generous annual allowance
- We care about your learning: We are invested in seeing you grow and commit USD 1,000 annually to help you level up your skills
- We count your spark, not your leaves: Unlimited leave so you can reset when you need to
- Your Safety Net, Woven In: Health insurance with coverage up to INR 10 lakh for you and your family, accident protection of an additional INR 10 lakh, and life insurance worth 3x your annual salary
- Workspace setup of your dreams: We chip in INR 35,000 to help you build a setup that works for you
Inclusion & Diversity -
At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed—not their background, identity, or personal circumstances. We believe the best teams are built when people with different perspectives come together around a shared ambition to build something meaningful.
We're proud to be an equal opportunity employer and are committed to creating a fair, inclusive, and accessible hiring process for everyone.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Click on Apply to know more.
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