Khushi Baby
Website:
khushibaby.org
Company:
https://www.linkedin.com/company/khushi-baby
Industries: Hospitals and Health Care
Job details:
Key Responsibilities
1. User Engagement & Support
Support day-to-day communication with NURTURE users, including NRC staff, ICDS functionaries, Public Health functionaries, Nodal Officers, and other programme stakeholders.
Respond to routine queries, provide basic guidance on NURTURE workflows, and follow up with users who require additional support or handholding.
Maintain records of user interactions and escalate unresolved issues to the appropriate internal team.
2. Grievance & Issue Management
Receive, document, and categorize user grievances, technical issues, access issues, and programme-related queries received through calls, WhatsApp, meetings, and trainings.
Provide first-level support, escalate unresolved issues to the relevant team, and follow up until closure.
Maintain updated issue and grievance trackers, including status and resolution.
3. WhatsApp & Digital Communication
Monitor designated NURTURE WhatsApp groups and other communication channels and respond to routine queries using approved guidance.
Circulate programme updates, reminders, instructions, training information, and system-related communications to relevant users.
Track frequently asked questions and recurring communication requirements and share them with the Community Engagement Manager.
4. Training & Orientation Support
Support the coordination and execution of NURTURE orientation, refresher, and user-support sessions, including participant communication, scheduling, attendance, and logistics.
Assist during training sessions, practical demonstrations, and user handholding, and document questions and feedback raised by participants.
Share training materials and recordings with participants and maintain training-related records.
5. User Communication & IEC Materials
Support the development of simple, user-friendly WhatsApp messages, FAQs, user guides, walkthroughs, and other communication materials.
Assist in updating communication materials based on changes to NURTURE workflows and features.
Support translation and localization of materials into Marathi where required.
6. Programme Support
Support the Community Engagement Manager and Programme team in meetings, review activities, stakeholder coordination, and other NURTURE-related activities.
Assist with preparation of presentations, trackers, meeting materials, and documentation.
Follow up with stakeholders on assigned tasks and ensure timely completion of activities.
Key Deliverables
- Timely response and support to NURTURE users.
- Regular follow-up and documentation of user issues and grievances.
- Updated engagement, issue, training, and follow-up trackers.
- Smooth execution and coordination of training and orientation activities.
- Timely dissemination of approved user communications.
- Accurate documentation of user feedback and field-level observations.
- Timely escalation and follow-up of technical and operational issues.
- Well-maintained NURTURE programme documentation.
Required Qualifications
Bachelor's degree in Public Health, Social Work, Development Studies, Rural Development, Communications, Health Management, or a related field.
2+ years of relevant experience in community engagement, programme implementation, public health, digital health, customer support, field coordination, or communication roles.
Fresh graduates with a strong interest in public health, technology, and social impact may also be considered.
Experience working with government programmes, healthcare institutions, NRCs, ICDS, or frontline workers will be an advantage.
Required Skills
- Strong verbal and written communication skills in Marathi and English; Hindi will be an advantage.
- Good interpersonal, coordination, and follow-up skills.
- Comfortable communicating with government officials, healthcare staff, NRC staff, ICDS functionaries, and frontline workers.
- Good documentation and attention to detail.
- Proficiency in Excel, Google Sheets, Google Workspace, and presentation tools.
- Familiarity with WhatsApp and digital communication platforms.
- Ability to learn and use new digital platforms quickly.
- Ability to manage multiple tasks and deadlines.
Key Competencies
- User engagement and support
- Stakeholder communication
- Coordination and follow-up
- Documentation and data management
- Problem-solving
- Training and facilitation support
- Digital platform adoption
- Attention to detail
- Teamwork and collaboration
- Adaptability and willingness to learn
Preferred Experience
- Experience working in public health, nutrition, digital health, ICDS, NRCs, or government programmes.
- Understanding of government health and nutrition systems and their frontline workforce.
- Experience working with digital platforms, programme MIS, helpdesks, or user-support systems.
- Experience coordinating online or offline training sessions.
- Familiarity with JIRA or other issue-tracking systems is an advantage.
What We Value
We are looking for someone who is people-oriented, dependable, and comfortable with execution. The Associate should enjoy speaking with users, helping them solve day-to-day problems, keeping track of details, and ensuring that no issue or follow-up is lost.
The role requires someone who can work comfortably at the intersection of people, technology, and public systems — listening to users, providing timely support, coordinating with internal teams, and ensuring that activities are completed properly.
You do not need to know everything about NURTURE when you join. A willingness to learn, ask questions, take ownership of assigned responsibilities, and work closely with the team is more important.
Benefits:
- The remuneration offered will range between ₹6–9 LPA, depending on the candidate’s experience, skill set, and evaluation against our internal parameters
- Medical Insurance
- Paid sick leave, paid parental leave and menstrual leave
- Learning stipend policy
- A flexible, enabling environment workplace with the opportunity to grow into leadership roles.
- Opportunities to attend and actively participate in prestigious International conferences and workshops
Note: The candidate will be on a probationary period for the first 90 days of the contract
Click on Apply to know more.
