Xebia
Website:
xebia.com
Company:
https://www.linkedin.com/company/xebia
Industries: IT Services and IT Consulting
Job details:
Experience: 15+ Years
We are looking for an accomplished Delivery Manager with a proven track record of leading large-scale global delivery organizations within the IT services industry. The ideal candidate will bring extensive experience in managing complex delivery portfolios, driving operational excellence, and building high-performing teams while partnering with global clients, particularly in the Retail domain.
This role requires a strategic leader who can seamlessly balance delivery, customer success, financial management, and people leadership while ensuring exceptional business outcomes.
Key Responsibilities
Delivery Leadership
- Own end-to-end delivery of multiple programs and strategic accounts, ensuring quality, timeliness, and customer satisfaction.
- Lead global delivery operations for a team of 150+ professionals, with the majority of the workforce based in India.
- Establish and drive delivery governance, operational excellence, and continuous improvement initiatives.
- Ensure adherence to SLAs, KPIs, quality standards, risk management, and compliance requirements.
- Drive digital transformation, process optimization, automation, and innovation across delivery engagements.
Client & Stakeholder Management
- Serve as the primary delivery leader for key global clients, partnering closely with senior stakeholders across the US and other geographies.
- Build trusted relationships with client leadership through effective governance, executive reviews, and strategic planning.
- Manage customer expectations, resolve escalations, and drive high levels of customer satisfaction.
- Identify opportunities for account growth, service expansion, and long-term strategic partnerships.
Financial & P&L Management
- Own the financial performance of the delivery portfolio, including P&L management, revenue growth, gross margin improvement, and cost optimization.
- Drive financial planning, budgeting, forecasting, and resource utilization to achieve business objectives.
- Monitor portfolio profitability and implement strategies to improve operational efficiency and margins.
- Partner with sales and account teams to support business development, solutioning, and pre-sales activities.
Resource & People Management
- Develop and execute workforce planning strategies aligned with business demand.
- Lead resource allocation, capacity planning, hiring, succession planning, and competency development.
- Build and mentor high-performing delivery managers, program managers, and technical leaders.
- Foster a culture of collaboration, accountability, innovation, and continuous learning.
- Drive employee engagement, retention, performance management, and leadership development initiatives.
Delivery Governance & Operations
- Establish robust governance frameworks, delivery metrics, dashboards, and executive reporting.
- Ensure effective risk identification, mitigation planning, issue resolution, and change management.
- Drive process standardization, operational maturity, and best practices across delivery teams.
- Collaborate with cross-functional teams including Engineering, Architecture, PMO, HR, Finance, and Sales to ensure seamless execution.
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline. An MBA is preferred.
- 15+ years of experience in IT Services, Delivery Management, or Program Management.
- Demonstrated experience managing large global delivery teams (150+ professionals).
- Strong experience in Retail, eCommerce, Omnichannel, Consumer Goods, or Supply Chain domains.
- Proven experience managing global clients, particularly US-based stakeholders.
- Strong expertise in Application Development, Managed Services, Digital Transformation, Cloud, and Enterprise Delivery.
- Hands-on experience with delivery governance, portfolio management, financial planning, and operational excellence.
- Demonstrated ownership of P&L, budgeting, forecasting, utilization, margin improvement, and revenue growth.
- Experience driving large-scale transformation and organizational change initiatives
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