APS TALENT LLC
Website:
aircraftpropeller.com
Company:
https://www.linkedin.com/company/aps-talent-llc
Industries: IT Services and IT Consulting
Job details:
Company Description APS Talent is a US-based IT staffing and recruitment company that helps organizations build high-performing technology teams through specialized talent solutions and consulting services. The company focuses on Contract Staffing, Direct Hire, Recruitment Process Outsourcing (RPO), IT Consulting, and Global Talent Solutions. Its recruiters connect businesses with professionals across Cloud, AI, Data Engineering, Software Development, Cybersecurity, ERP, Salesforce, Infrastructure, and emerging technologies. APS Talent emphasizes fast delivery of qualified talent, transparent communication, and long-term partnerships. The organization is committed to supporting both clients and job seekers with quality, speed, and reliability.
Role Description This is a remote contract role for a Desktop Support Engineer. The Desktop Support Engineer will provide technical support for desktop computers, peripherals, and printers, assisting users with hardware and software issues through remote tools and communication channels. Daily responsibilities include diagnosing and troubleshooting system and network connectivity problems, resolving printer support requests, and performing basic maintenance and configuration of computer hardware. The role also involves documenting support activities, escalating complex issues to senior technical teams when needed, and following established service level agreements and support procedures. The Desktop Support Engineer is expected to collaborate with internal teams, maintain clear communication with users, and contribute to a reliable and secure IT environment.
Qualifications
- Ability to support and manage desktop computers and end-user workstations effectively.
- Strong technical support and troubleshooting skills for hardware, software, and connectivity issues.
- Experience with printer support, including installation, configuration, and basic repair.
- Knowledge of computer hardware components and their configuration, replacement, and upgrade.
- Familiarity with Windows or other common operating systems, remote support tools, and ticketing systems.
- Clear written and verbal communication skills and a customer-focused approach to user support.
- Ability to work independently in a remote setting, prioritize tasks, and manage time effectively.
- Relevant certification such as CompTIA A+, Network+, or equivalent experience is preferred.
- Previous experience in an IT helpdesk or desktop support role is an advantage.
Click on Apply to know more.