Accenture in India
Website:
accenture.com
Company:
https://www.linkedin.com/company/accentureindia
Seniority: Not Applicable
Industries: IT Services and IT Consulting
Job details:
Skill required: Marketing Operations - Social Media Strategies
Designation: Media & Graphics Design Assoc Manager
Qualifications:BBA/Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Delivery Lead for Creative Services and Operations, you will manage day-to-day delivery across creative production, adaptation, digital asset operations, workflow governance, and operational performance. You will act as the bridge between client stakeholders, creative teams, production teams, and internal leadership to ensure work is delivered on time, within quality expectations, and aligned to agreed SLAs. The role requires strong ownership of delivery execution, team coordination, issue resolution, reporting, and continuous improvement across creative operations. In a Marketing Operations job profile, responsibilities include managing and optimizing marketing processes and systems. This involves tasks such as campaign execution, data analysis, and budget management. The goal is to improve marketing efficiency and effectiveness. The role requires strong analytical skills, attention to detail, and knowledge of marketing technologies. It is essential for ensuring that marketing strategies are implemented smoothly and deliver measurable results. Marketing strategy for social media and emerging marketing channels that facilitates community building, engagement, and customer experience. Strategy includes understanding of key audience segments, business and marketing opportunities, campaign and supporting content development, role of channel, and measurement.
What are we looking for? Skills & Experience Required
- Relevant years of professional experience, with relevant years in creative services, marketing operations, production operations, or delivery coordination.
- Experience managing creative delivery workflows such as campaign assets, adaptation, localization, digital content, studio operations, or asset lifecycle management.
- Strong understanding of operational delivery models, SLA tracking, quality checks, workload management, and process governance.
- Ability to coordinate cross-functional teams, manage priorities, track risks, and drive timely closure of actions.
- Working knowledge of tools such as Workfront, Smartsheet, JIRA, Microsoft Office, Teams, SharePoint, Power BI, DAM, PIM, or workflow management platforms.
- Strong communication, stakeholder management, problem-solving, team coordination, and reporting skills.
- Academic Background & Certifications
- Bachelor’s or Master’s degree in Business, Marketing, Technology, or Management.
- Preferred certifications: PMP, ITIL, Six Sigma, Agile/Scrum Master, or Lean Operations. Common Business Knowledge & Client Interaction
- Understand client creative operations priorities and translate them into clear delivery actions for the team.
- Participate in client governance calls, daily or weekly stand-ups, delivery reviews, and operational status discussions.
- Communicate delivery progress, risks, dependencies, quality observations, and support required in a clear and structured manner.
- Support continuous improvement initiatives by identifying recurring issues, process gaps, rework drivers, and opportunities to improve creative operations performance. Roles and Responsibilities:
- Manage daily delivery operations for creative services, including creative adaptation, production coordination, digital asset management, campaign support, and content operations.
- Coordinate workflow intake, prioritization, resource allocation, status tracking, and timely closure of deliverables across assigned workstreams.
- Ensure adherence to agreed SLAs, quality benchmarks, brand guidelines, process controls, and operational governance standards.
- Partner with creative, studio, QA, project management, and client teams to remove blockers and maintain smooth delivery execution.
- Track delivery performance, capacity, utilization, risks, issues, dependencies, and action items through structured reporting and governance forums.
- Support client governance meetings by preparing delivery updates, operational insights, escalation notes, and improvement recommendations.
- Lead and coach team members to improve productivity, delivery discipline, quality ownership, and process compliance.
- Identify opportunities for process standardization, automation, reporting improvements, and operational efficiency within creative services delivery.
- Act as first-level escalation point for delivery risks, workload concerns, quality gaps, and stakeholder alignment issues.
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