IDFC FIRST Bank
Website:
idfcfirstbank.com
Company:
https://www.linkedin.com/company/idfcfirstbank
Seniority: Not Applicable
Industries: Banking
Job details:
Job Requirements
About the Role
The Head – Enterprise Transaction Monitoring will lead the organization’s fraud transaction monitoring and credit card fraud investigation functions. This strategic role is responsible for overseeing enterprise-wide fraud surveillance, managing high-volume alert handling, driving technology-led transformation, and ensuring regulatory compliance. The incumbent will play a pivotal role in safeguarding the bank’s digital and retail banking operations from fraud risks while enabling business growth through robust risk containment strategies.
Key Responsibilities
Primary Responsibilities
- Lead and manage the Enterprise Transaction Monitoring and Credit Card Investigations team
- Develop and execute the fraud risk strategy aligned with enterprise risk objectives for transaction monitoring and credit card fraud investigations.
- Maintain governance standards and ensure quality submissions to avoid audit observations.
- Liaise with law enforcement for fraud/legal case representation.
- Oversee fraud surveillance mechanisms across banking transactions and credit card operations.
- Ensure timely and thorough investigations of fraud alerts, disputes, and suspect transactions.
- Drive closure of cases within regulatory timelines and implement corrective actions.
- Implement comprehensive processes for unauthorized electronic banking disputes.
- Coordinate with internal stakeholders to prevent frauds and mitigate risks.
- Introduce advanced technologies and agile systems to strengthen fraud detection and response.
- Drive automation initiatives to reduce TAT, optimize manpower, and scale operations.
- Benchmark fraud management practices with industry standards and plan strategic improvements.
Secondary Responsibilities
- Support cross-functional initiatives to improve transaction monitoring processes.
- Collaborate with internal teams to ensure seamless implementation of monitoring systems.
- Provide insights and recommendations to enhance compliance and operational efficiency.
What We Are Looking For
Education
- Graduate – Any discipline
- Postgraduate – MBA
Experience
- Minimum 20 years of relevant experience in enterprise transaction monitoring/ fraud investigations/ RCU
Skills and Attributes
- Strong analytical and investigative skills.
- Proficiency in data aggregation and reporting.
- Effective communication and presentation skills.
- Leadership capabilities to manage and motivate teams.
- Ability to identify and mitigate financial risks.
- Strategic thinking and decision-making abilities.
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