Ambitio
Website:
ambitio.club
Company:
https://www.linkedin.com/company/ambitio-club
Industries: Education Administration Programs
Job details:
About Ambitio: Copilot for Education Abroad
At Ambitio, we're building India's first AI-powered global admissions platform that
helps students get into their dream schools. Our mission is to democratize access
to quality global education by making the admissions process 10x easier through
personalized AI guidance. We combine advanced AI technology with alumni
mentorship to help students build stronger profiles and craft compelling
applications.
We're a founding team of IIT BHU alumni who have experienced firsthand the
challenges of global higher education admissions. More than 100,000+ users have
explored our platform and have received admits from top institutions like
Stanford, Oxford, NYU, Cornell, Columbia, and other leading universities. We're
backed by notable investors including BLinC Invest, First Cheque, and We
Founder Circle.
About the Role
As the Customer Delight Associate at Ambitio, you will own the end-to-end
student experience across our products - Nova, Elite, and Apex - from onboarding
through application submission. You will be the resident expert on what makes a
student feel genuinely supported, translating every interaction into trust,
retention, and referrals for the platform.
This role is purpose-built for someone who understands that in study abroad, no
amount of AI guidance replaces the feeling of a real person being in your corner
during a high-stakes, high-anxiety decision. You will work closely with founders,
the admissions team, and product to make sure every student's experience on
Ambitio matches the promise of the brand.
This role is ideal for someone who understands the emotional weight of the
admissions journey - missed deadlines, stalled essays, anxious parents and wants
to turn that understanding into measurable satisfaction, retention, and
word-of-mouth growth at scale.
Key Responsibilities
Student Experience Ownership
● Own the end-to-end delight framework across the student journey, from
onboarding to application submission.
● Identify friction points in the current student experience and drive
structured improvements across process, communication, and tooling.
● Stay current on student sentiment trends and satisfaction patterns across
Ambitio's product lines.
Student Engagement & Support
● Conduct regular check-ins with students to track progress and surface
concerns early, before they become churn risk.
● Gather and act on structured feedback to keep NPS and satisfaction scores
high.
● Help students and parents feel confident and informed throughout an
otherwise stressful process.
Reporting & Insight Generation
● Build and maintain weekly/monthly reports on student satisfaction, NPS,
and referral metrics.
● Collaborate with the product team to translate recurring student feedback
into concrete improvements.
● Represent the voice of the student in internal strategy conversations with
founders.
Cross-Functional Collaboration
● Work closely with the Product team to inform features that reduce student
friction and improve outcomes.
● Partner with the Admissions team to ensure smooth handoffs and
consistent student experience.
● Feed qualitative insights from student interactions back into product and
admissions roadmaps.
What Makes You a Great Fit?
This makes you a fit
● 1+ years of experience in customer success, pre-sales, or a
student/client-facing role.
● Excellent communicator with high emotional intelligence - you can read
when a student's "I'm fine" isn't fine.
● Data-driven but people-focused, comfortable moving between metrics and
empathy.
● Comfort working in a fast-paced, ambiguous environment with a bias
toward ownership.
● Bachelor's degree required.
This sets you apart
● Experience building or nurturing a community, formally or informally.
● Prior exposure to edtech, study abroad, or student-facing platforms in any
capacity.
● Ability to think beyond individual conversations and systemize support into
scalable playbooks.
● Strong written communication: you can write a clear check-in note, a sharp
feedback summary, or a compelling report with equal ease.
● A genuine desire to make a broader impact beyond one-on-one support,
and excitement about shaping how Ambitio defines "delight" as it scales.
Why Join Us?
● You will redefine how India experiences study-abroad support: your impact
doesn't end with one student conversation; it scales into trust and referrals
across thousands of aspirants navigating one of the most formative
decisions of their lives.
● You get real ownership of a high-impact function: this is not a support role
in the traditional sense. You directly move NPS, retention, and referral
numbers, and you shape how those improvements get built.
● Your people skills finally meet real-world scale: you've spent time
understanding what makes people feel supported. Here, that instinct
becomes a system of playbooks, reports, and product inputs that improve
outcomes for thousands, not just one relationship at a time.
● You work with people who move fast and care deeply: a small, sharp team
of builders who respect student-first thinking and give you the space and
trust to own your work end to end.
Hiring Process
We're looking for people-first operators who are ready to build, not just support.
Here's how we approach hiring:
1. Round 1 — Empathy & Problem Solving: How you break down a real
student support challenge, identify the underlying need, and structure a
clear path forward.
2. Round 2 — Strategy & Framework Thinking: How you would approach
building Ambitio's delight function — from check-ins and reporting to
product inputs and scale — along with your working style and values.
3. Round 3 — Founders' Round: A final conversation with Ambitio's founders
to align on values, ownership, and long-term fit. This is less about testing
skills you've already demonstrated, and more about making sure you're
someone we want building the student experience with us for years, not
just months.
4. Offer: If your expertise, clarity, and values align, we move fast.
Click on Apply to know more.