JPMorganChase
Website:
jpmorganchase.com
Company:
https://www.linkedin.com/company/jpmorganchase
Seniority: Not Applicable
Industries: Financial Services
Job details:
Job Description
Do you enjoy shaping the future of product innovation by partnering with cross-functional teams, delivering customer value, and supporting successful launches? Join our dynamic team and make a meaningful impact by helping deliver high-quality products and experiences that resonate with clients. This role supports and helps manage our Chase.com Secure Web Platform and contributes to the overall success of our Digital Channels.
As a
Senior Product Associate in
Digital Channels Secure Web Platform, you are an integral part of the team that innovates product capabilities and supports the end-to-end product life cycle. You help represent the voice of the customer, contribute to a roadmap that balances customer outcomes and platform health, and partner closely with technology, design, and stakeholders to deliver scalable, resilient, and stable platform experiences. You will help drive execution, gather feedback, and support continuous improvement to ensure strong client experiences.
Job responsibilities
- Supports discovery efforts and market research to uncover customer solutions and help integrate them into the Secure Web platform roadmap
- Contributes to owning, maintaining, and refining the product backlog, supporting development teams in delivering against the strategic roadmap and value proposition
- Helps define and track key success metrics such as cost, feature/functionality delivery, risk posture, and reliability, escalating insights and trade-offs as needed
- Builds working knowledge of the Secure Web Platform, including business-critical functionality and the importance of foundational platform capabilities that enable future growth
- Champions customer experience and usability, helping ensure users feel productive and enabled on the website—able to complete tasks quickly and efficiently to help manage their finances and life
- Demonstrates strong technical curiosity, seeking to understand how the website functions today and identifying opportunities to improve beyond UI enhancements (e.g., performance, stability, resiliency, security foundations)
- Manages and refines technical backlogs in partnership with technology, agility, design, and stakeholder groups; supports problem-solving using user needs and data; communicates progress, status, risks, and blockers to appropriate audiences
- Develops understanding of browser and web platform capabilities, guidelines, best practices, trends, and roadmaps to inform product decisions
- Helps maintain an understanding of the Secure website roadmap and industry trends, evaluating fit against existing Chase platform capabilities and surfacing gaps/opportunities
Required Qualifications, Capabilities, And Skills
- 3+ years of experience (or equivalent expertise) in product management, digital platforms, or a relevant domain area
- Working knowledge of the product development life cycle, with exposure to design and data/analytics practices
- Demonstrated ability to contribute to product life cycle activities including discovery, ideation, requirements definition, delivery, and value measurement
- Web enthusiast with passion and curiosity for web platforms and how they work
- Ability to support Secure Web platform product direction through structured thinking, stakeholder partnership, and strong execution
Preferred Qualifications, Capabilities, And Skills
- Experience working in a highly matrixed, complex organization
- Technical familiarity with secure website technologies, backend systems, and cloud concepts; experience working in an agile environment
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
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