XML International
Website:
xmlinternational.com
Company:
https://www.linkedin.com/company/xml-international
Seniority: Associate
Industries: IT Services and IT Consulting, Business Consulting and Services, and Oil and Gas
Job details:
B2B Service Delivery & Vendor Operations Specialist
📍 Bangalore, India
🏢 Hybrid
Drive Seamless B2B Service Delivery
We are looking for a B2B Service Delivery & Vendor Operations Specialist to support end-to-end service delivery across customers, vendors and internal teams.
This is a hands-on operational role combining customer support, vendor coordination, service delivery, issue resolution and process improvement.
You'll help ensure services are delivered smoothly, operational issues are resolved effectively, and customers receive a consistent, high-quality experience.
What You'll Do
- Support customer onboarding, service setup, training and ongoing operational support.
- Manage service requests, customer follow-ups and issue resolution.
- Coordinate equipment updates, ticket management and workflow tracking.
- Work with vendors and internal teams to troubleshoot operational and technical issues.
- Support vendor performance and service fulfilment.
- Coordinate inventory-related activities and operational requirements.
- Maintain reports, action logs, SOPs and process documentation.
- Monitor operational data and identify improvement opportunities.
- Partner with cross-functional teams to improve service delivery and customer satisfaction.
- Contribute to continuous improvement and process optimization initiatives.
What We're Looking For
✔ 2–5 years of experience in one or more of the following areas:
- Service Delivery
- Operations
- Customer Support
- Technical Support
- Vendor Management
✔ Bachelor's degree in Business, Engineering, Supply Chain, Information Systems or a related field.
✔ Experience managing service requests, operational issues and stakeholder follow-ups.
✔ Strong organizational, analytical and problem-solving capabilities.
✔ Experience creating or maintaining SOPs, workflows and process documentation.
✔ Strong communication and stakeholder management skills.
✔ Proficiency with Excel, Power BI and PowerPoint.
✔ Continuous improvement and process optimization mindset.
Nice to Have
⭐ Experience working directly with vendors or external service providers.
⭐ B2B customer operations experience.
⭐ Experience with ticketing or service management workflows.
⭐ Exposure to inventory or equipment management.
Interested?
If you enjoy connecting the dots between customers, vendors and internal teams and solving operational problems that directly impact service quality, we'd like to hear from you.
Apply today with your updated CV.
Click on Apply to know more.