xPay (YC W24)
Website:
xpaycheckout.com
Company:
https://www.linkedin.com/company/xpay-checkout
Industries: Financial Services
Job details:
Bengaluru, Karnataka
2-5 Years of Experience
Full-Time
The Role
We're looking for a Product Support Specialist to be the front line for our enterprise clients as they onboard, integrate, and scale on our platform. This is a hands-on role for someone who has thrived in an early-stage or small-team environment and gets energized by solving real problems for customers in real time, with speed and care.
What You'll Do
- Own end-to-end product support for enterprise clients across calls, email, and chat — from onboarding and integration to go-live and ongoing operations
- Uphold our 10-minute SLA across all customer queries while coordinating with Tech, Finance, and Product teams to drive issues to resolution
- Build AI-driven workflows, internal documentation, FAQs, and playbooks to improve support efficiency and make the function more scalable
- Identify recurring issues and partner with product and engineering to improve the overall customer experience
What We're Looking For
- 2–5 years of experience in product support, preferably in B2B or fintech
- Prior startup experience is a must — you've worked on a small team (~30–40) and know what it takes to move fast and wear multiple hats
- Experience handling enterprise customers across onboarding and post go-live, with strong written and verbal communication
- Based in Bangalore or willing to relocate
Why this role is interesting
- Direct ownership of the customer experience for enterprise clients on global payments infrastructure — real, complex problems with immediate impact
- Direct access to founders. Real influence on how we build support as a function. Clear path to grow into a senior or lead role
- Meaningful equity. Early team member — we treat the role that way
Click on Apply to know more.