Lorven Technologies Inc.
Website:
lorventech.com
Company:
https://www.linkedin.com/company/lorventech
Industries: IT Services and IT Consulting
Job details:
Job Summary
We are looking for a highly skilled Technical Support Engineer to join our security solutions team. The ideal candidate will provide advanced support for endpoint protection, network monitoring, or OT/IoT security platforms (CrowdStrike, Armis, Dragos, Clarity). This role involves log analysis, incident resolution, and customer guidance in mission-critical environments.
Key Responsibilities
- Provide L2/L3 support for security platforms including installation, configuration, and troubleshooting.
- Analyze security events, logs, and alerts to determine root causes and remediation steps.
- Collaborate with engineering and product teams to resolve escalated customer issues.
- Assist customers with integration of security tools and platforms into their environments.
- Document troubleshooting steps, SOPs, and knowledge base articles.
- Maintain high customer satisfaction while meeting SLAs for incident response.
- Provide guidance and training to junior support staff.
- Participate in on-call rotation for urgent incident resolution.
Required Skills
- Hands-on experience with security platforms like CrowdStrike, Armis, Dragos, or Clarity.
- Strong knowledge of endpoint, network, and IoT/OT security fundamentals.
- Expertise in log analysis, SIEM integration, and threat detection workflows.
- Experience with scripting languages (Python, Bash, PowerShell) for automation and troubleshooting.
- Understanding of IT infrastructure, cloud platforms (AWS, Azure), and networking.
- Excellent communication skills for customer interaction and issue resolution.
- Knowledge of ticketing systems (ServiceNow, JIRA, Zendesk) and ITIL processes
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