Stemz Healthcare
Website:
stemzhealthcare.com
Company:
https://www.linkedin.com/company/stemzhealthcare
Seniority: Mid-Senior level
Industries: Hospitals and Health Care
Job details:
The Operations Supervisor - HR and Admin is responsible for supervising day-to-day center operations while acting as the primary point of coordination for HR and administrative functions at the center. This role supports employee engagement, HR compliance activities, access and identity management, vendor coordination, and inventory/office supplies management, in addition to core operational responsibilities such as SOP adherence, service quality, and applicant flow. He/ She will work closely with the Center Manager and Regional HR to ensure a well-run, compliant, and employee-friendly center environment.
Essential Functions
Coordinate employee engagement activities and initiatives at the center
Conduct mobile and uniform audits for center staff on a periodic basis
Manage ID card distribution for employees
Coordinate access card and biometric enablement, and disablement upon exit or role change
Coordinate with Regional HR for scheduling and facilitation of employee training programs
Support the Center Manager with employee-related matters and act as the first point of contact for HR queries at the center
Support the Center Manager in policy briefing and communication of HR policies to center staff
Coordinate with vendors for deep cleaning, fumigation, and pest control services at the center
Coordinate applicant gown cleaning services and ensure timely turnaround
Monitor vendor service quality and escalate service gaps to the Center Manager
Ensure spare inventory management is carried out jointly with the Operations Supervisor monthly.
Support the Center Manager in QMS Audits and ensure timely closure of observations, wherever applicable.
Coordinate with relevant vendors for any hardware-related concerns at the center.
Support in IT helpdesk tickets remotely; hardware or internet-related issues should be coordinated with the relevant IT/vendor team for timely resolution.
Raise requirements for office supplies (pantry items, stationery, housekeeping materials) in ERP
Maintain accurate consumption records for stationery, pantry supplies, housekeeping materials, and IT equipment
Assist the Center Manager in periodic inventory audits
Prepare management reports and support the Center/ Operations Manager
Allocate responsibilities and manage staff as per the approved roster
Report and escalate security-related issues in line with company policy
Ensure compliance with prescribed systems and defined SLAs
Maintain and monitor MIS reports (attendance, daily reports, biometrics, etc.)
Ensure adherence to SOPs across all operations
Ensure adequate manpower availability; arrange locum staff when required and update the Center Manager
Support the Center Manager during daily team briefings with operational and HR updates
Conduct internal audits in the absence of the Center Manager
Support resolution of operational and HR-related issues reported by staff
Support adherence to all regulatory and compliance requirements
Performance Metrics
Metrics & Organization Management:
Employee Engagement Score
HR Compliance (ID cards, access cards, biometric management)
Vendor Service Quality & Timeliness
Inventory Accuracy & Stock-out Incidents
Adherence to SOPs
MIS Reports
OM & Reporting
Reports to the Center Manager
Dotted line Manager - HRBP
Qualifications, Experience And Education Requirements
Graduate in any discipline; a background in HR or Administration is preferred
Prior experience in HR coordination, administration, or facility/vendor management
Proficiency in use of computers - MS Office and ERP systems
Written & Spoken Skills (English and local language)
5-8 years of experience in operations / HR / administration, preferably in a healthcare or service industry
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