Happiest Minds Technologies
Website:
happiestminds.com
Company:
https://www.linkedin.com/company/happiest-minds-technologies
Seniority: Not Applicable
Industries: IT Services and IT Consulting
Job details:
Salesforce Technical Lead – Service Cloud & Agentforce AIRole Overview
Looking for an experienced Salesforce Technical Lead with expertise in Service Cloud, Agentforce AI to lead the implementation of AI-powered customer service solutions and drive end-to-end technical delivery.
Key Responsibilities
- Design and implement Salesforce Service Cloud solutions, including Case Management, Omni-Channel, and Skills-Based Routing.
- Build and deploy Agentforce AI Agents and Voice Bots for case creation, customer verification, call summarization, and service automation.
- Implement Einstein AI features such as Case Classification, AI Summaries, Reply Recommendations, Copilot, and Next Best Action.
- Develop and maintain Experience Cloud (LWR) customer portals for self-service and case tracking.
- Integrate Salesforce with SharePoint, Confluence, Jira, and REST APIs.
- Lead development using Apex, LWC, Flows, and Salesforce APIs.
- Perform code reviews, manage CI/CD pipelines (Git/Copado), and ensure security and best practices.
- Mentor team members and support Agile delivery.
Required Skills
- Salesforce Service Cloud
- Agentforce AI / Agent Studio
- Experience Cloud (LWR)
- Apex, LWC, Flows
- REST API Integrations
- Einstein AI for Service
- Git, Copado, Jira
- Agile/Scrum Methodologies
Preferred Certifications
Click on Apply to know more.
