startuphr.consulting
Website:
startuphr.consulting
Company:
https://www.linkedin.com/company/startuphr-consulting
Seniority: Mid-Senior level
Industries: Environmental Services
Job details:
Looking for Assistant Manager | Customer Success
3-5 years of experience ,advance in tools like MSO data Analyst, system thiniking, manage team.
Preferred Industries (ISO 17025).
Location : Bengaluru
Mode : Onsite
Language : Kannada is Mandate
The Asst. Manager – Customer Success will be responsible for managing key customer
relationships, coordinating customer requirements with internal testing/technical teams, ensuring
timely project execution and deliverables, and supporting customer retention and business
growth. The role also includes responsibility for store/inventory handling, inward and outward
movement of samples and materials, and company/project asset management.
Key Responsibilities
• Manage key customer relationships and ensure high customer satisfaction.
• Act as the primary coordination point between customers and internal technical/testing
teams.
• Understand customer testing requirements, coordinate feasibility and quotations, and
follow up for PO/WO confirmation.
• Track project progress, testing schedules, reports and deliverables and provide timely
customer updates.
• Coordinate sample movement, documentation and other customer/project requirements as
applicable.
• Handle customer concerns, escalations and closure of action items in coordination with
internal teams.• Maintain CRM/customer records, MIS reports.
• Support sales and marketing initiatives, customer visits, meetings and business reviews.
• Coordinate internally to ensure smooth execution of customer commitments and timely
resolution of operational issues.
• Support process improvements to strengthen customer experience, retention and
operational efficiency.
• Ensure proper documentation, traceability and communication for samples, assets,
projects and customer commitments.
• Manage store/inventory handling, including inward and outward movement of samples,
materials and related documentation.
• Maintain and monitor company/project assets, including asset records, allocation,
movement.
Customer Success & Account Management
• Build and maintain strong relationships with customers and act as a single point of contact.
• Understand customer expectations and proactively communicate project status, timelines
and deliverables.
• Monitor customer satisfaction and address concerns before they impact customer
experience.
• Support customer reviews, feedback collection and improvement initiatives.
Testing & Project Coordination
• Understand customer requirements related to testing, inspection and engineering services.
• Coordinate with technical/testing teams for feasibility, scheduling, execution and reporting.
• Follow up on testing progress, pending actions, draft reports and final deliverables.
• Coordinate sample receipt, movement, identification and documentation with concerned
teams.
• Escalate technical or operational constraints appropriately and ensure closure of agreed
actions.
Store, Sample & Asset Management
• Coordinate and monitor inward and outward movement of samples, materials and project-
related items.
• Ensure proper documentation and traceability for received, transferred, dispatched and
returned samples/materials.
• Maintain records of company and project assets, including allocation, movement and
custody.• Coordinate with internal teams for safe handling, timely movement and availability of
required samples/materials.
MIS, CRM & Reporting
• Maintain accurate customer and project information in CRM systems.
• Prepare and maintain MIS and periodic reports covering customer activities, project status,
business opportunities and pending actions.
• Track customer follow-ups, quotations, PO/WO status, testing progress and deliverables.
• Provide timely updates to the Manager – Customer Success and relevant management
stakeholders.
Sales & Business Support
• Support sales and marketing initiatives, customer meetings, visits and business reviews.
• Coordinate quotations and proposals and follow up with customers for confirmation.
• Work closely with sales and technical teams to support business conversion.
Required Skills & Competencies
• Customer relationship management and client servicing
• Understanding of testing/inspection/engineering services
• Quotation and proposal coordination
• Project and test coordination
• Strong verbal and written communication
• Negotiation, follow-up and stakeholder management
• Problem solving and escalation management
• CRM and MS Office proficiency
• MIS preparation and reporting
• Organization, documentation and attention to detail
• Ownership, accountability and ability to work with cross-functional teams
Key Performance Indicators
• Customer satisfaction and retention
• Timely project/test coordination and closure
• Timely response and resolution of customer concerns
• Accuracy and timeliness of CRM/MIS reporting
• Effective sample, store and asset traceability
• Quotation/PO/WO follow-up and business conversion support
• Compliance with internal processes and documentation requirements
Role Expectations
The position requires strong ownership, proactive follow-up, customer focus and effective
coordination across Sales, Customer Success, Testing/Technical, Store/Operations and other
internal teams. The role is expected to ensure that customer commitments are tracked through toclosure while maintaining accurate records .
Click on Apply to know more.
