Lauren Group
Company:
https://www.linkedin.com/company/laurengroup
Seniority: Mid-Senior level
Industries: IT Services and IT Consulting
Job details:
Presales Manager – Managed Services
Experience: 8–12 Years
Location: Mumbai
Employment Type: Full-Time
Job Summary
We are looking for an experienced Presales Manager – Managed Services to drive presales and solutioning for IT Managed Services opportunities across Application Support, Infrastructure, Data Center, End User Support, Cloud, Software, and Application Managed Services.
Key Responsibilities
- Lead end-to-end presales activities for Managed Services opportunities.
- Understand client requirements and design solution, operating and delivery models.
- Prepare and manage RFP/RFI responses, proposals, presentations, SOWs, and commercials.
- Develop resource models, effort estimations, SLAs, KPIs, governance, and transition plans.
- Work closely with Sales, Delivery, Solution Architects, and SMEs to create winning solutions.
- Conduct client discussions, discovery workshops, presentations, and solution negotiations.
- Identify opportunities for automation, optimization, cost reduction, and service improvement.
- Support the transition of won deals from Presales to Delivery.
Required Skills
- 8–12+ years of experience in IT Presales / Solutions / Managed Services.
- Strong understanding of Application, Infrastructure, Data Center, EUC, Cloud, and ITSM services.
- Experience in RFP/RFI, solution design, costing, estimation, and commercial models.
- Good knowledge of ITIL, SLA/KPI, governance, transition, and service management.
- Excellent communication, presentation, consulting, and stakeholder management skills.
- Experience in handling enterprise customers and large Managed Services engagements is preferred.
The ideal candidate will be a customer-facing Managed Services presales professional who can combine strong technical understanding with business acumen. The candidate should be comfortable leading discovery workshops, designing end-to-end Managed Services solutions, developing commercials, presenting to senior stakeholders, and working collaboratively with Sales and Delivery teams to close complex opportunities.
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