Basil
Website:
basil.fr
Company:
https://www.linkedin.com/company/basil-communications-p-limited
Seniority: Entry level
Industries: Advertising Services
Job details:
Location: Bengaluru
Experience: Around 4 years
Level: Mid-Senior
Reports to: Head of Accounts – Client Services
About Basil Communications
Basil Communications has spent over two decades building brands for leading names across categories. We believe great creative work and strong client relationships go hand in hand.
We’re looking for an Account Executive – Client Services who has moved beyond simply coordinating tasks and is ready to take ownership of client relationships, shape briefs, manage projects and ensure work moves smoothly from brief to delivery.
This role is for someone who treats client trust as a craft, not a checkbox.
What You'll DoOwn Client Relationships
- Manage day-to-day client servicing for a portfolio of brands.
- Build strong, dependable relationships with clients and become a trusted point of contact.
- Understand client expectations, anticipate concerns and address issues proactively.
- Ensure clients receive clear, timely and relevant updates.
- Understand the intent behind client communication and translate it effectively for internal teams.
- Maintain a high standard of professionalism and responsiveness across all client interactions.
Drive the Work
- Develop clear, actionable briefs based on client requirements and business objectives.
- Translate client thinking into briefs that enable creative and other internal teams to execute effectively.
- Coordinate projects across traditional, digital and performance marketing.
- Manage timelines, budgets, deliverables and approvals from brief through execution.
- Coordinate with creative, strategy, digital, performance and other relevant teams to keep projects moving.
- Track project progress and proactively flag potential delays or challenges.
- Work effectively under tight deadlines while maintaining quality.
- Review work before it is presented or shared with clients and ensure deliverables meet the required standard.
Contribute to Account Growth
- Identify opportunities to expand the scope of work within existing client relationships.
- Understand client needs and proactively suggest relevant opportunities.
- Work closely with the Head of Accounts to develop and grow client portfolios.
- Understand account scopes, retainers and commercials.
- Balance client requirements with project scope, profitability and agency interests.
- Gradually take greater ownership of accounts and work towards managing an independent portfolio.
What We're Looking For
- Around 4 years of experience in account management, client servicing or a similar role.
- Experience working with a reputed advertising, marketing or integrated agency.
- Strong client communication and relationship-management skills.
- Ability to create clear and actionable briefs.
- Strong project management and organisational skills.
- Ability to manage multiple projects, timelines and stakeholders simultaneously.
- Strong attention to detail and ownership of deliverables.
- Ability to remain composed and solution-oriented under pressure.
- Good commercial understanding, including the ability to distinguish between agreed scope and additional requirements.
- Curiosity about culture, consumer behaviour and developments within relevant categories.
- Ability to bring perspective and ideas to client conversations rather than simply provide status updates.
- Strong collaboration skills and the ability to work effectively with creative and cross-functional teams.
What Success Looks Like
You’re someone clients trust, internal teams rely on and the Head of Accounts can confidently hand ownership to.
You don't simply pass information between the client and creative teams. You understand the why behind the work, keep the process moving, protect the quality and build relationships that create long-term value.
Why Basil Communications?
At Basil, we’ve spent over two decades building brands while keeping the things that make an independent agency great: ownership, collaboration and meaningful client relationships.
There are no rigid silos between creative and client servicing. You’ll work closely with experienced leaders, get genuine ownership of your accounts and have the opportunity to grow into a larger client portfolio.
- You’ll also work on brands and projects that give you work you’ll genuinely be proud to have on your CV.
Click on Apply to know more.
