Infosys
Website:
infosys.com
Company:
https://www.linkedin.com/company/infosys
Seniority: Not Applicable
Industries: IT Services and IT Consulting
Job details:
Project Responsibilities
- Demonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and deal closure.
- Proven ability to facilitate workshops, engage senior stakeholders, and solve complex problems through collaborative methods.
- Expertise in mapping current-state processes (“as-is”) and designing future-state processes (“to-be”), including detailed journey maps and service blueprints.
- Strong skills in conceptualizing and articulating a clear vision for service and product offerings, ensuring alignment with business goals and customer needs.
- Ability to translate detailed journey maps into high-level features and requirements while working closely with Product Managers and Tech Leads to develop comprehensive roadmaps.
- Practical experience with Salesforce, including an understanding of its capabilities and how it can be leveraged to enhance service design and delivery.
- Familiarity with Agile and Lean methodologies, with experience applying these approaches to service design projects.
- Skilled in conducting user research and usability testing to gather insights and validate design decisions.
- Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders across different levels of the organization.
- Excellent communication and presentation skills, with the ability to clearly convey complex ideas and solutions to diverse audiences
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