Open Secret
Website:
opensecret.in
Company:
https://www.linkedin.com/company/opensecretsnacks
Seniority: Entry level
Industries: Food and Beverage Services
Job details:
Business Operations – E-commerce & Quick Commerce
Experience: 1–3 Years
Function: Business Operations / E-commerce / Supply Chain
Location: Bhandup, Mumbai.
About the Role
We are looking for a highly driven and detail-oriented Business Operations professional to own and scale our e-commerce and quick-commerce operations across platforms such as Blinkit, Amazon, Zepto, and Swiggy Instamart.
The role will involve managing platform relationships, driving product availability, coordinating supply and replenishment, monitoring operational metrics, and working closely with internal and external stakeholders to ensure seamless execution.
You will act as a business owner for assigned online channels, with strong ownership of operational performance, inventory availability, and commercial outcomes.
Key ResponsibilitiesPlatform & Partner Management
- Act as the primary point of contact for Blinkit, Zepto, and Swiggy Instamart, coordinating with category managers, media teams, and supply teams.
- Build and maintain strong relationships with platform stakeholders.
- Coordinate with internal teams to ensure timely execution of platform requirements and initiatives.
PO & Order Execution
- Receive and manage purchase orders (POs) from online platforms.
- Coordinate dispatches with the warehouse and ensure timely order fulfilment.
- Track inwarding at dark stores and proactively identify and resolve discrepancies.
- Monitor and improve fill rates across platforms.
Availability & Replenishment
- Monitor SKU-level availability across dark stores and online platforms.
- Identify potential stockouts and proactively coordinate replenishment.
- Work closely with supply chain and warehouse teams to maintain optimum inventory levels.
- Ensure adequate availability ahead of platform campaigns, weekends, and high-demand periods.
Platform Campaigns & Growth
- Coordinate and execute platform campaigns, including banner placements, category deals, sampling activities, and promotional initiatives.
- Work with platform teams to secure relevant visibility opportunities such as mailers, category feature slots, and mega-sale events.
- Support initiatives aimed at driving GMV and online channel growth.
Business Operations & Supply Chain
- Own day-to-day business operations across assigned e-commerce and quick-commerce channels.
- Drive selection planning, product availability, replenishment, and channel expansion.
- Identify operational gaps and implement processes to improve supply chain efficiency.
- Work closely with cross-functional teams including warehouse, supply chain, sales, marketing, and finance.
Data & Reporting
- Track and analyse key business metrics including:
- GMV
- Fill Rate
- SKU Availability
- PO Status
- Inventory Levels
- Replenishment
- Platform Performance
- Maintain weekly operational trackers and provide actionable insights to improve performance.
- Use data to identify gaps, troubleshoot operational issues, and support business decisions.
What We’re Looking For
- 1–3 years of experience in Business Operations, E-commerce, Quick Commerce, Supply Chain, or FMCG.
- Experience working in a high-growth, fast-paced, operations-driven environment is preferred.
- Exposure to platforms such as Blinkit, Zepto, Swiggy Instamart, Amazon, Flipkart, or similar marketplaces is an advantage.
- Strong understanding of inventory management, order fulfilment, replenishment, and e-commerce operations.
- Strong analytical and problem-solving skills with a data-driven approach.
- Excellent communication and stakeholder management skills.
- Strong ownership mindset with a bias for action.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong proficiency in MS Excel/Google Sheets; experience with dashboards or BI tools is a plus.
Key Competencies
- Business Ownership
- Operational Excellence
- Supply Chain & Inventory Management
- Data-Driven Decision Making
- Stakeholder Management
- Problem Solving
- Attention to Detail
- Bias for Action
- Execution & Follow-through
Success in This Role
Success will be measured by your ability to maintain high product availability, improve fill rates, minimize stockouts and operational discrepancies, strengthen platform relationships, and contribute to sustainable growth across e-commerce and quick-commerce channels.
Click on Apply to know more.
