Allianz Commercial
Website:
commercial.allianz.com
Company:
https://www.linkedin.com/company/allianz-commercial
Industries: Insurance
Job details:
About This Job
Allianz Commercial
Location: Pune, Maharashtra, India
Work Mode: On-site
Employment Type: Full Time
Industry: Insurance
Job Description
This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About The Role
Are you passionate about cloud technologies, customer enablement, and driving digital adoption? We are looking for a CDC Enablement Specialist to join our CDC Enablement Squad within the Platform Common Services (PCS) Tribe.
In this role, you will be the first point of contact for our CDC customers - empowering them to adopt and make the most of our CDC platform through expert guidance, technical consultations, and innovative enablement initiatives.
What You'll Do
Customer Enablement & Engagement
Conduct Technical Consultations, Open Mic sessions, and DevOps Lounge discussions with customersProvide high-level architecture solutioning and advisory on CDC products and servicesSupport customers during product introduction and onboarding phasesDevelop and deliver enablement materials including presentations, guides, videos, and FAQsOperate across a tiered support model to ensure the right level of assistance at every stage
Continuous Improvement
Measure the impact of enablement activities through key metrics (consultation reduction, GPT query deflection, feedback scores)Identify opportunities to automate or digitize repetitive tasksCollaborate with communication and training teams to enhance CDC awareness and user satisfaction
Collaboration & Reporting
Work closely with CDC Product Owners and Operations squadsMaintain clear documentation across CDC data sources and communication channelsMonitor feedback mechanisms and escalate issues as needed
Hybrid Cloud Onboarding
Guide customers through onboarding processes, documentation, and enablement support for Hybrid Cloud services
What We're Looking For
Qualifications & Experience
Bachelor's degree in IT, Computer Science, Engineering, or a related field3-5 years of experience in infrastructure, cloud services, or IT service deliveryFamiliarity with Hybrid Cloud, Data Center, or PaaS offeringsUnderstanding of ITIL processes and governance frameworks
Technical Skills
Good knowledge of CDC platform services (Linux/Windows Server, Database, Storage, Backup, Monitoring)Knowledge of cloud and DevOps conceptsBasic knowledge of AWS and AzureExperience with SharePoint, Confluence, and knowledge management toolsBasic Jira knowledge for task managementExposure to AI tools or chatbots (a strong asset)Ability to interpret usage metrics and propose data-driven improvements
Soft Skills
Excellent communication and presentation skills for global stakeholdersStrong customer orientation with the ability to simplify complex technical guidanceCollaborative mindset for cross-functional squad workContinuous improvement attitude with a focus on automationStrong organizational skills to manage multiple activities simultaneously
Nice to Have
Prior experience in enablement, communication, or training initiativesExperience with Hybrid Cloud Onboarding or testing projectsExperience in an Agile environment (Scrum/SAFe) within global teamsProficiency with AI tools and digital assistants
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz' company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
Click on Apply to know more.