Caterpillar Inc.
Website:
caterpillar.com
Company:
https://www.linkedin.com/company/caterpillar-inc
Seniority: Not Applicable
Industries: Construction and Machinery Manufacturing
Job details:
Career Area
Technology, Digital and Data
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Title: Manager Digital Product
Job Summary
Caterpillar is seeking a well-qualified Principal Digital Product Manager with deep expertise in Microsoft Dynamics 365 Finance & Operations, with a strong focus on Supply Chain Management (SCM). This role will own the vision, roadmap, and execution of D365 SCM capabilities for Caterpillar Dealers, ensuring optimized planning, procurement, manufacturing, inventory, warehousing, logistics, and asset-centric supply chain operations. Experience with Dynamics 365 Finance and Dynamics 365 Customer Engagement (CE) is considered an added advantage.
The role will drive the design and delivery of a scalable, integrated ERP solution that improves supply chain visibility, operational resilience, cost control, and dealer responsiveness, while enabling data-driven decision-making across Caterpillar’s global dealer network.
What You Will Do
The D365 Product Owner collaborates with stakeholders to capture and define requirements that align with both system capabilities and operational objectives. Working closely with product development engineers, the Product Manager oversees and communicates progress across design, development, support, and maintenance activities. This role also champions continuous improvement initiatives to optimize D365 operational efficiency and enhance reporting accuracy.
Key Responsibilities Include
Product Vision & Strategy
- Define and own the product vision, roadmap, and release plans for D365 Supply Chain Management modules including Inventory Management, Procurement & Sourcing, Sales & Distribution, Warehouse Management, Master Planning, Asset Management, and Transportation Management.
- Align SCM roadmap with Finance integration points such as costing, inventory valuation, budgeting, and financial reporting.
- Champion standardization through reusable D365 SCM templates and accelerators tailored for dealer and rental operations.
- Position D365 CE (Sales, Customer Service, Field Service) as a complementary capability that enhances customer-facing and service-related supply chain processes.
System Ownership
- Own and manage the D365 SCM and Finance product backlog, prioritizing features that improve supply chain efficiency, service levels, and operational scalability.
- Stay current on Microsoft D365 SCM and Finance releases and evaluate enhancements for business value.
- Oversee integrations across SCM, Finance, external partner systems, logistics providers, and CE using Dual Write where applicable.
Requirements Definition
- Collaborate with supply chain, operations, logistics, finance, and dealer stakeholders to capture complex SCM requirements.
- Conduct fit/gap analysis across D365 SCM and Finance modules, recommending best-practice solutions before customization.
- Translate requirements into clear epics, user stories, and acceptance criteria.
- Coordinate with other product managers for cross functional‑functional requirements and roadmap planning.
Delivery & Execution
- Oversee implementation and configuration of D365 SCM and Finance solutions.
- Ensure solution quality through functional testing, integration testing, and UAT.
- Support training, documentation, and dealer enablement for SCM and Finance capabilities.
- Develop demos and artifacts showcasing end-to-end supply chain scenarios.
Release Management
- Coordinate and validate business requirements to support timely and high-quality‑quality software releases.
- Facilitate sprint planning, backlog refinement, and stakeholder communication to ensure business value delivery.
- Partner with cross functional teams to manage release dependencies, clarify requirements, and maintain‑functional teams to manage release dependencies, clarify requirements, and maintain alignment throughout the development cycle.
- Manage DevOps pipelines, CI/CD, and environment strategies for F&O and CE projects.
- Oversee Lifecycle Services (LCS) and Power Platform Admin Center (PPAC), managing code branches, building pipelines, and releases across Dev/UAT/Prod environments.
Stakeholder Management
- Build and maintain strong relationships with key stakeholders, including Caterpillar Digital leads, external vendors, and Caterpillar Dealers.
- Lead workshops and discussions with finance, project operations, retail, and customer engagement stakeholders.
Change Management
- Work with the Dealer Advisory Board to identify opportunities to improve dealer processes, drive operational consistency, and manage change requirements across Finance, Project Operations, Retail, and CE.
User Training & Support
- Collaborate with training departments to deliver user training programs, provide ongoing support, and address enhancement requests.
- Produce product documentation, workflows, and playbooks to ensure dealer understanding and adoption of the ERP template.
- Assist in resolving or remediating issues as needed.
What You Will Have
ERP & Systems Knowledge (MS Dynamics 365 F&O + CE)
- Deep hands-on experience with Dynamics 365 Supply Chain Management and other module knowledge is mandatory which are outlined (Finance, Project Operations, Retail) and Customer Engagement modules (Sales, Customer Service, Field Service, Marketing).
- Strong background in solution development, technical architecture, and performance tuning.
- Awareness of Microsoft release cycles and ability to assess new features for business value across F&O and CE.
- Knowledge of ERP and CRM product lifecycle management, including adoption and change management.
- Strong understanding of inventory costing, master planning, warehouse automation, global trade, and logistics execution.
Business Analysis
- Skilled in gathering and documenting functional requirements, conducting gap/fit analysis, and mapping dealer business processes to native D365 functionality like SCM & Finance D365
- Experience supporting KPIs such as financial accuracy, project cost control, customer satisfaction, and operational agility.
- Ability to identify gaps in ERP/CRM processes and design system-driven solutions.
- Exposure to global rollouts, multi entity implementations, and regulatory compliance.
Decision Making and Critical Thinking
- Analytical skills to interpret ERP and CRM data/performance metrics and identify opportunities for process improvement.
- Ability to support leadership with actionable insights for cost optimization, project efficiency, and customer engagement.
- Familiarity with reporting tools (Microsoft Fabric, Power BI, Dynamics 365 dashboards) for ERP and CE performance.
Effective Communications
- Ability to translate technical requirements into business-friendly terms.
- Skilled at facilitating workshops, demos, and discussions with finance, project operations, retail, IT, and dealer stakeholders.
- Strong presentation and negotiation skills to align diverse stakeholders.
- Collaborative approach to building consensus and driving adoption across departments.
Software Problem Management
- Documents resolution progress and provide feedback to customers.
- Describes issues and considerations for resolving problems involving other products or vendors.
- Works with tracking and resolving common types of problems, following proper notification and escalation procedures.
Software Product Business Knowledge
- Proven expertise in creating reusable D365 templates to streamline implementation processes.
- Skilled in writing clear user stories and acceptance criteria based on stakeholder input.
- Comfortable leading sprint planning, reviews, and retrospectives with cross functional teams.
- Ability to balance competing priorities and ensure alignment with business objectives.
Considerations for Top Candidates
- DevOps & Environment Strategy – Proven experience managing DevOps pipelines, CI/CD processes, and environment strategies across Dynamics 365 F&O and CE implementations.
- Release & Administration Tools – Skilled in using Lifecycle Services (LCS) and Power Platform Admin Center (PPAC) for release management, environment provisioning, and monitoring.
- Integration Expertise – Strong understanding of integration frameworks including OData, REST APIs, DMF, Azure Logic Apps, Service Bus, Data Factory, and Dual Write for seamless ERP + CRM connectivity.
- Solution Customization & Design – Expertise in solution configuration, customization, and design within both Dynamics 365 F&O SCM modules.
- Power Platform Proficiency – Strong Knowledge of Power Apps, Power Automate, and Power BI, enabling extension of ERP and CRM capabilities.
- Cloud & Security Knowledge – Solid knowledge of Azure cloud services, tenant management, security roles, and compliance requirements for enterprise deployments.
- Reporting & Analytics – Hands‑on experience with Microsoft Fabric, Power BI, Electronic Reporting, and Dynamics dashboards to monitor ERP and CE performance.
- Front‑End Development – Familiarity with modern frameworks such as React and Angular for building custom UI components and extending user experiences.
- Automation & AI Solutions – Practical experience leveraging AI Builder, Copilot Studio, and automation workflows to enhance ERP and CE business processes.
- Agile Certifications (Optional) – Certified in SAFe Product Owner/Product Manager (POPM) and Certified Scrum Professional – Product Owner (CSP PO).
- Industry Experience – Exposure to Dealer and Rental operations, with ability to tailor ERP and CRM solutions to industry‑specific requirements.
- Stakeholder Engagement – Experienced in leading workshops, delivering demos, and collaborating with finance, project operations, retail, and customer engagement stakeholders.
- Test Automation Expertise – Extensive experience with modern testing frameworks for Dynamics 365 applications. Preferred exposure to Leapwork, Azure App Testing, Playwright, with accepted proficiency in JMeter, Ranorex, Selenium, or equivalent platforms to validate customizations, integrations, and performance across F&O and CE modules.
Experience
- 15–17+ years of demonstrated work experience in ERP technologies with 10+ years in Dynamics 365 F&O/AX.
- Proven track record as Technical Lead / Solution Architect in 10+ full cycle F&O implementations.
- Experience with Agile/Scrum/SAFe methodologies, PI planning, and DevOps practices.
- Exposure to global rollouts, multi entity implementations, and regulatory compliance.
Preferred Qualifications
- Master’s degree in business & IT or a similar field.
Certifications (Preferred)
- MB 700: Dynamics 365 Finance & Operations Solution Architect Expert
- MB-330 & MB-335: Dynamics 365 Finance & Operations Certifications Mandtory
- MB 310, Dynamics 365 Finance & Operations Certifications
- MB‑600 – Microsoft Dynamics 365 + Power Platform Solution Architect
- MB‑210, MB‑220, MB‑230 & MB‑240 Microsoft Dynamics 365 Certifications
Additional Details
- Ability to travel up to 20% - typically to Cat Digital hubs and/or Dealers in various regions
- Industry exposure in Dealer and/or Rental operations is a strong advantage.
Posting Dates
July 25, 2026 - August 6, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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